I think this is going to really help improve that and the one-on-one relationship that we have with Skyward’s customer service.
Stevens Point, WI (PRWEB) December 13, 2011
Skyward Inc., a leading provider of K-12 school administrative software announced they will begin offering an online chat service for support that will improve efficiencies and offer customers even more versatility in communicating with Skyward certified support staff.
In today’s hectic work environment, district employees carry more responsibility and do not have the luxury to stop everything to ask a question. The new chat support option offers unique benefits, not possible with phone or email support, by creating an interactive communication link between the customer and Skyward representatives. This allows for multitasking by both parties while diagnosing a resolution without experiencing any degradation in quality.
Andy Lind, Vice President of Skyward Customer Services, is excited for the deployment of this new tool. “The biggest advantage to the new chat option is that customers will get quick answers to their easy questions and eliminate playing phone tag for calls that require ongoing interactions. From our perspective, it offers us the benefit of allowing our representatives to work on multiple calls at the same time. Really, we’re expecting to see great advantages in efficiency for everyone.”
Skyward’s customer service department is already well regarded by customers and recognized for their commitment that all support personnel are U.S.-based which deviates from common approaches in today’s technology arena. Because Skyward representatives are local technology experts with many former employees of school districts this forms a unique bond between Skyward and its customers.
Cheri Walloch, Instructional Software Support at Wisconsin Rapids Public Schools was enthusiastic about this new tool when she heard about it. “One of the best things about Skyward is the customer support. I absolutely think this will be a positive addition to Skyward’s customer service because we will be able to get those simple questions answered even quicker. I think this is going to really help improve that and the one-on-one relationship that we have with Skyward’s customer service.”
With the increased efficiency in response time to customer issues, Skyward anticipates less interruption of normal operations at school districts. “Ultimately this is about easing the challenges for our customers,” said Lind. “If Skyward users can get answers to their questions easier that means less disruptions and more time to work with students and supporting their district.”
The new chat tool will be implemented in phases with the initial phase starting in the first weeks of 2012, and released to the rest of Skyward’s customer base shortly thereafter.
Skyward is a leading provider of K-12 school administrative software that surpasses districts’ needs in state reporting, improves operational capabilities, and opens communication between schools and families. Today, you can find Skyward's School Management System™ in more than 1,500 school districts worldwide ranging from districts with as few as 50 students to state configurations supporting more than 800,000 students. Founded in 1980, Skyward serves school districts with its integrated student, finance, and human resources suite of products and is proudly made and supported in the U.S.A. http://www.skyward.com
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