North Richland Hills, Tx (PRWEB) December 19, 2011
Service Skeds announces the launch of updated Apps for their iPhone, iPad, and Android mobile field service management full service solution, to bring even greater tools right to the HVAC and mobile field technicians’ fingertips. New features allow techs to interact with complete job history, equipment history, service contract details, and detailed customer information right from their mobile phone or tablet.
The updates allow HVAC and other field service technicians to take pictures from their smartphone and attach them to work orders and invoices. Now, techs with Service Skeds can snap a picture, record customer information and keep track of their equipment with a press of a button. The tech can also schedule his or her own appointments while in the field, allowing more time for both the tech and the dispatcher to focus on what’s really important – efficient customer service.
Other new features were added with the same focus in mind. The three easy-to-view tabs on the schedule page help techs quickly keep track of past, current and future jobs. While on their way to a job, techs can also check out the latest Service Skeds customer screen, which now clearly displays the customer’s phone number, address, map location and history.
Stephen Chambers, President and CTO of Service Skeds had this to say, “Our goal is to create value for our customers by eliminating unnecessary communication between the dispatcher and the tech, to provide our customers with the ability to do more jobs per day. Thus creating more revenue for their business.” The original smartphone apps were released to Service Sked clients in Jun. 2011 for the iPhone and Sep. 2011 for Android users. These apps immediately gave techs and HVAC companies the on-the-go technology they need to compete in this business, allowing technicians to receive invoice approval and payments from the phone, communicate with dispatch efficiently, and provide greater customer service in less time.
About Service Skeds: Service Skeds is a field service management software designed to make HVAC and other service companies more efficient and profitable using cutting edge technology and innovation. The Service Skeds online software allows the dispatcher to keep detailed information on all of their customers, technicians and their equipment, so the status is of every job is evident on one screen. Service Skeds is also made to work seamlessly with smartphones, both iPhone and Android and their tablet counterparts. Service Skeds was founded in 2008 in Fort Worth, Texas and enjoys management with over 20 years in the service and dispatch industries.