"With Agility Metrics' industry leading solution, we will continue to achieve greater customer satisfaction, higher customer loyalty, and superior operational performance."
Montreal, Canada (PRWEB) December 19, 2011
Agility Metrics announced today that it has been selected by Fix Auto to run a comprehensive Customer Experience Management program in over 200 collision and body shops across Canada. Known for its superior workmanship and service, Fix Auto is revolutionizing the collision repair industry by offering consistent, professional auto repair services that are accompanied by the highest standards of quality, ethics, and performance.
As part of the program, Agility Metrics will provide Fix Auto with the tools to continuously measure customer experience performance across its entire network of shops using a mixture of web and mobile data collection methods. Fix Auto will benefit from Agility Metrics' cutting edge reporting and analytics tools, which are designed to surface actionable, role-based customer insights on a broad array of relevant topics. Agility Metrics will empower Fix Auto to repair at-risk customer relationships using its real-time customer recovery platform, while thrilled Fix Auto customers will have a chance to share news about their experiences with friends on social networks by way of Agility Metrics’ Clik2Tell social marketing app.
"We're extremely pleased to be partnering with Agility Metrics to roll out this program across Canada," said Manon Duplantie, President of Fix Auto. "We are known industry-wide for delivering great customer experiences, and with Agility Metrics' industry leading solution, we will continue to achieve greater customer satisfaction, higher customer loyalty, and superior operational performance."
"This partnership is yet more evidence that the most progressive brands in the automotive aftermarket understand the importance of measuring and managing the customer experience," said Richard Pridham, President & CEO of Agility Metrics. "Time and again, research has shown that great customer experiences catalyze repeat business and brand advocacy in the automotive aftermarket. By investing in a program like this, Fix Auto has demonstrated its customer-centricity and has positioned itself to gain a clear edge over its competition."
About Fix Auto
Fix Auto is a national network of body shops all maintaining the same standards of quality, ethics and performance. With over 200 locations across Canada, Fix Auto is the largest bodyshop network in Canada. For more information, please visit fixauto.com.
About Agility Metrics
Agility Metrics is one of North America’s leading suppliers of Customer Experience Management solutions. Agility Metrics leverages cutting-edge technology and deep sector expertise to help leading brands deliver remarkable customer experiences that get people talking.
Agility Metrics transforms customer feedback into actionable insights that brands can use to increase customer satisfaction, recover at-risk customers, and strengthen customer loyalty. From there, Agility Metrics unlocks the power of social marketing and empowers highly-engaged customers to spread positive word-of-mouth across Facebook and other social networks.
Staffed by passionate and dedicated people, Agility Metrics is proud to be servicing some of the leading retail, food service, automotive, and healthcare brands across North America.
For more information, please visit agilitymetrics.com.