Very Pashmina is proud to be working with Gorilla’s Chicago-based team. Whilst cheaper solutions were available abroad we felt the overall value proposition provided by Gorilla, the 2010 Magento Partner of the Year, was unbeatable.
Chicago, IL (PRWEB) December 20, 2011
Very Pashmina awards Gorilla a contract for the provision of ongoing support and development of its Magento based e-commerce site.
The Chicago based retailer of pashminas, scarves and shawls was looking to improve the consumer experience on their website with several customizations to the standard Magento shopping cart experience, particularly in the area of navigation and search engine optimization.
Very Pashmina had considered cheaper overseas alternatives but felt Gorilla’s Webby award winning team provided the best overall value proposition. As Very Pashmina Founder, Matthew Oldham, stated:
“Very Pashmina is proud to be working with Gorilla’s Chicago-based team. Whilst cheaper solutions were available abroad we felt the overall value proposition provided by Gorilla, the 2010 Magento Partner of the Year, was unbeatable.”
“It was important to us to find a long term partner that would be able to scale as we grow, and Gorilla’s track record of developing high quality sites speaks for itself. Plus, working with a local US team makes communication so much easier.”
Gorilla Enhanced Managed Support (GEMS) fills a white space in the e-commerce industry by providing dedicated 24/7/365 proactive support and monitoring to website store owners.
Offering front line support to both business and IT users, GEMS gives site owners the resources to schedule site customizations, enhancements and system upgrades, in addition to the ability to respond to bugs and site outages.
With a variety of subscription plans available, GEMS subscriptions come with proactive system alerts, advanced web analytics and IT monitoring tools and access to a skill-based website support process built on the industry-standard ITSM framework.
While all Gorilla site deployments are done exclusively in-house at Gorilla's Chicago headquarters, the GEMS program utilizes a blended onshore / offshore model in order to provide cost-effective 24/7 support. Minor site maintenance issues are often resolved by offshore resources, while all major development work is handled in Chicago. Staffing is handled on a case-by-case basis, so the proper level of resources are assigned to each task. At the same time, every GEMS issue is managed and tracked onshore so there is complete visibility and adherence to the ITSM service model.
Gorilla is a full-service ecommerce solutions provider, delivering exceptional user experience design, development, strategy and support. Gorilla is the 2010 Magento Partner of the Year, winner of 2 Webby and 2 Interactive Media Awards, and has been named to the Inc. 500|5000 list of fastest growing U.S. companies.
For more information about Gorilla and GEMS:
About Very Pashmina, LLC
Very Pashmina, LLC is a pure play e-commerce company founded in 2010 and based in Chicago, Illinois focusing on providing cashmere scarves, pashminas, shawls and wraps to women the world over. Very Pashmina is run by Matthew Oldham, a graduate of the Kellogg Northwestern School of Management with over 15 years experience in analytical marketing in major blue chip organizations.
For more information about Very Pashmina contact: