BlazeCast has shown benefits in helping companies improve the customer experience by ensuring faster delivery and response to real-time information using the customer’s media of choice.
Ottawa, Ontario (PRWEB) December 21, 2011
Benbria, a leader in customer engagement and notification solutions, announced today that TMC, a global, integrated media company, has named Benbria as a recipient of a 2011 Internet Telephony Excellence Award. Benbria’s flagship product, BlazeCast® Customer Notification, was honored for product innovation in helping retail, food service, utility, and hospitality companies improve customer loyalty. By engaging customers in real-time using their preferred mode of communications, the BlazeCast solution streamlines communications for a wide variety of use cases, such as outages, recalls, billing notices, order status, and appointment reminders, resulting in significant increases in customer satisfaction, double digit reduction in call center volume costs, and greater levels of spend.
“Benbria has excelled in delivering cutting-edge solutions. Its customers are extremely pleased and have offered their testaments of support,” said Erik Linask, Group Editorial Director of Internet Telephony. “BlazeCast has shown benefits in helping companies improve the customer experience by ensuring faster delivery and response to real-time information using the customer’s media of choice. Congratulations to the entire team at Benbria. I look forward to more innovative solutions from them in the coming year.”
“We are proud to present Benbria with a 2011 INTERNET TELEPHONY Excellence Award. BlazeCast has proven its outstanding contribution to IP communications and provided winning solutions for its customers,” stated Rich Tehrani, CEO, TMC.
Improve Customer Loyalty Through a Real-time Interactive Experience
Notifying customers at critical points in the business cycle -- and acting immediately on their feedback -- is essential to enhancing the customer experience, building retention and creating advocacy. Failure or slowness to receive and respond to timely customer feedback due to manual processes or a lack of reliable notification and escalation processes can decrease customer satisfaction and business performance. BlazeCast provides the solution by enabling businesses to proactively connect with customers, employees and key stakeholders through the media of their choice such as social media, mobile apps, text messaging, voice, live conferencing and e-mail, to name a few. With BlazeCast, businesses have a centralized and automated way to notify stakeholders of outages, recalls, billing notices, order status, appointment reminders, promotions, and marketing programs, etc.
“We are honored to receive Internet Telephony’s Excellence Award in providing leading-edge notification solutions that help companies foster greater loyalty through an enhanced customer experience," said Ronald Richardson, Vice President and Co-founder, Benbria Corporation. “From routine day-to-day operational activities to critical issues, we’re helping companies improve greater levels of customer engagement, loyalty and spend through a real-time and interactive experience.”
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit http://www.itmag.com.
Benbria is a global leader in customer engagement and notification solutions. The company’s flagship products, BlazeCast® Outbound Notification and BlazeLoop® Inbound Notification, helps companies to improve the customer experience by building better connections with customers, employees and key stakeholders using their preferred method of communication. By utilizing event-triggered, two-way notifications through a variety of channels such as Facebook, Twitter, other social media, smartphone apps, email, web and texting, Benbria enables companies to foster greater customer loyalty by implementing a closed-loop strategy that empowers companies to listen, respond, act, resolve and follow up on customer feedback in real-time. For more information visit: http://www.benbria.com.