Fixya 3.0 Turns the Experience of Helping Others with Product Issues into a Game

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FixYa becomes the first Q&A site to gamify its experience, also debuts its Fix-O-Meter, the first real-time measure of consumer product issues

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FixYa, the leading product Q&A destination, today announces the launch of FixYa 3.0, which makes helping others feel like a game where everybody wins. With over 20 million users, 650,000 experts and 10 million product problems and solutions, FixYa brings consumers the most comprehensive solution database in the world – and now it’s more fun than ever.

FixYa 3.0 is the first Q&A site to integrate a breakthrough backend gamified experience for experts who answer product questions, as well as a product engagement barometer, allowing frontend users to gauge the popularity of their specific product questions and discussion topics.

Gamification in FixYa 3.0 adds badges, points, levels and rewards to the expert dashboard, allowing experts to feel more engaged with the FixYa community, as well as their expert peers. Varying expert levels also allows for the introduction of an escalated question flow – in which questions are raised to a higher level of expert if they have not been answered in the allotted time. The question flow will allow for more prompt and accurate answers.

FixYa 3.0 also introduces the Fix-O-Meter, the first-ever real time gauge of product issues that is free and accessible to anyone. Every product page features a meter detailing the number of consumers who have asked questions or had issues with the specific product. The graphical barometer can be thought of as a consumer report snapshot – with metrics on the popularity of each page (be it a question, solution or product), as well as engagement from both experts and users.

FixYa Mobile gives you fast, easy, and free solutions for all your product problems. With solutions for over 2 million products, users can easily find the answers they are looking for, and save money by bypassing costly support fees, or the cost of shipping your product back to the manufacturer. Have a problem with a computer? Car? Appliance? Electronics? Quickly find free solutions to everyday problems for more than 2 million products, provided by real FixYa experts. 20 million people use FixYa each month to save time and money.

“Conventional sources of customer support and product troubleshooting are as time consuming as ever, and are increasingly being outsourced to dispassionate individuals in call centers” said FixYa CEO, Yaniv Bensadon. “There is a lot of value in gaining access to quick, expert product help, whenever you need it, and the best solution is connecting consumers with other consumers who are knowledgeable and passionate about the products they use.”

To learn more about FixYa 3.0, visit

About FixYa

In 2005, entrepreneur Yaniv Bensadon set out to build a community resource capable of providing relevant and up-to-date troubleshooting information, gathering consumer-generated practical product tips and sharing them in one user-friendly site. Today, with over 20 million visitors and two million products in its database, FixYa continues to empower individuals to repair and improve upon their already-purchased possessions. FixYa is a place where individuals can share real world experience and connect to provide each other practical advice. From fixing cars, to cameras, to iPhones, FixYans are part of a DIY revolution that helps empower techies, tinkerers and hobbyists across the globe. FixYa is a venture-funded Web 2.0 company with offices in San Mateo, California. For more information, visit FixYa's blog or email a question via the contact page.

FixYa is based in San Mateo, Calif., in the heart of Silicon Valley. For more information, visit, or follow FixYa on Twitter at


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Kayvan Farzaneh
VSCpr for FixYa
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