Santa Barbara, CA (PRWEB) December 21, 2011
BenchmarkPortal is pleased to announce a new call center training certification workshop in Las Vegas, NV. This workshop is will be held at the Palms Casino Resort, February 28, 29, March 1, 2012.
This call center training workshop focuses on Management Certification and is comprised of 10 information-rich modules, including discussion, lecture and learning activity case studies. Course attendees will learn practical problem solving and current best practices. The Certification programs from BenchmarkPortal will help you stand out from the crowd and gain recognition. Certification adds to your credibility as a manager and sets you apart from other professionals.
The three-day course will cover many topics including: organizational leadership, benchmarking, analytics and reporting, human resources, self-service, quality monitoring and coaching, knowledge management, customer satisfaction, technology enabled processes, the basics of workforce forecasting and scheduling and call center technologies.
BenchmarkPortal would like all call center leaders to be better equipped to manage their call center and strengthen relationships with other departments. BenchmarkPortal takeaways from this event are sure to make a real difference for call center leaders and their teams.
This call center certification curriculum was originally developed by Purdue University’s Dr. Jon Anton. Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff of industry experts have expanded and updated the material to fit the challenges of the call center today. The classroom sizes are small. This helps facilitate sharing among participants and creates a situation where everyone can learn from each other. The interaction with other call center professionals is an invaluable aspect of the BenchmarkPortal program.
Course participants are typically call center managers, directors and vice presidents. Complete course documentation is provided for each call center certification attendee. A comprehensive workbook with more than 100 pages and a sample case study is provided to each participant. When applying the new skills within the call center environment, the study materials make for a great reference.
Once the course has been completed, alumni become part of the BenchmarkPortal online community. All members are entitled to a complimentary Benchmarking Report and webex-style “read out” of their benchmarking results with their college instructor following the course. The interactive classroom work in addition to the personalized focus on individual challenges and needs is an approach considered to be unique to BenchmarkPortal’s call center certification program.
Any call center leaders interested in pursuing call center management certification with BenchmarkPortal in Las Vegas should register today! BenchmarkPortal is offering a holiday sale for the Las Vegas course. Those who register by January 15th can receive a $200 discount by using the promotional code: LVFEB.
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