The Web Services expose functionality available within Q-Suite for tighter integration with our customer's applications.
Fredericton, Canada (PRWEB) December 28, 2011
Indosoft Inc., developers of Contact Center Software Suite for Asterisk telephony platform, announces the availability of Web Services for business-to-business application integration to Q-Suite 5.5. These function and method-oriented Web Services expose existing contact center management functionality available within Q-Suite. External applications can now effectively integrate into Q-Suite’s Dialer and ACD management software to automate different aspects of contact center operational management.
The availability of powerful libraries within most programming languages allow for easy development of client applications to access Web services through URLs, HTTP, and XML. Web service users can incorporate these services within their applications on any platform and in most languages. Business applications and CRM can use our Web Services to easily move data in and out of Q-Suite ACD and Dialer database and software for real-time access and integration.
Q-suite Web Services API brings immediate benefit by simplifying access to Campaign Services, Lead management, Reporting and Data Transfer. Marketing campaigns using Q-Suite’s Predictive, Preview or Progressive Dialing modes can use real-time lead insertion and extraction web services, for immediate dialing and status integration into CRM applications. Inbound ACD Web services can provide Live Agent stats, Live Queue stats, Live Call flow stats and Call details. It can also provide real-time floor information for Live Dashboards and Workforce management. These Web Services, in conjunction with Q-Suite’s extensive API for CTI Integration, provide external applications with a comprehensive library that allows complete integration of the advanced ACD and Dialer functionality available for Asterisk.
“There has been significant growth in the demand for setting up Asterisk based contact centers in the Cloud using Q-Suite. With its feature-rich ACD and Dialer for Asterisk, Q-Suite needed to provide a standardized method of integration for the administration and management of the contact center software,” said Justin Traer, Director of Support Services at Indosoft. “Our clients are looking to automate campaign management for their outbound and inbound contact center operations. We provide XML-RPC as well as XML DTD over HTTP based Web Services, allowing us to expose functionality available within Q-Suite, for tighter integration and automation with our customer’s applications.”
Q-Suite Contact Center Suite offers one of the most advanced ACD and Dialer software for Asterisk. The combination of Q-Suite and Asterisk provides a powerful and cost-effective contact center and telephony platform. With the availability of this Web Services API, Organizations can integrate their CRM and Application data to automate and enhance productivity of their contact center operations.
About Indosoft Inc.
Indosoft Inc. is the global provider of Q-Suite, the leading multi-tenant contact center ACD and Dialer software for Asterisk. It has been providing call center solutions to medium and large contact centers for over ten years. Its multi-tenant and Cloud enabled Asterisk contact center platform has been deployed around the world for over five years. Q-Suite ACD for Asterisk with .NET and socket library is licensed to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite for private label contact center technology solutions.