Santa’s Partnership with Answering Service Makes Young Girl’s Dream Come True

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Appletree Answers turned a young girl’s dream into a reality while expressing the true meaning behind the Christmas spirit this holiday season.

This is my idea of what Christmas really is. The selflessness and kindness in her heart really touched mine.

Appletree’s campaign as Santa’s Answering Service turned dreams into reality this holiday season. In addition to answering calls for their customers, Appletree employees were delighted to take on the extra responsibility of answering calls as Santa’s elves. Appletree customer experience experts answered over 22,000 calls for Santa’s Answering Service this year, a 1200% increase from its inaugural campaign in 2010.

The campaign’s main goal was to provide children with a positive call experience for the holiday season as they were asked to leave their top three wish list items with Santa’s elves. Santa’s Answering Service surpassed Appletree’s expectations on many occasions. One call on December 14th from a little girl who asked for a few gifts and a very touching message to send to Santa stood out among most.

The elementary aged girl sparked a domino effect of Christmas joy throughout many lives on that Wednesday afternoon. After Jessica the elf promised the young girl that her message would make it to Santa, she did everything in her power to truly keep her promise.

“This is my idea of what Christmas really is. The selflessness and kindness in her heart really touched mine. I had to do something. I expected a donation to be given, but the holiday cheer within the company went above and beyond,” Jessica the elf explained.

Through the thousands of wish lists that were given to Santa’s elves, Jackie’s wish for her friend battling cancer to have a special Christmas displayed the true meaning of Christmas.

Santa’s Answering Service began as a simple campaign to give children a fun experience to get into the holiday spirit and has grown to be much more than just a campaign. Santa’s Answering Service has proved that dreams can come true.

Read more about Jackie’s touching message to Santa and how Jessica kept her promise at Santa’s Answering Service is available seasonally from December 1st to December 24th.

About Appletree
Appletree Answers is committed to providing an integrated communications center for inbound and outbound calls, emails, faxes and chats. Delivered through a state-of-the-art infrastructure, the company's service gives business owners and employees a 24/7 messaging center. With dedicated teams and 22 offices around the United States, Appletree delivers a powerful customer service experience that positively reflects on every one of their 8000+ customers. Based in Wilmington Delaware, Appletree Answers is a consistent winner of business awards and recognition. Learn more at


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Sarah Sheridan
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