'If it's not broken don't fix it!' is as antiquated as washing your clothes in the stream. Providing excellent customer service is all about asking yourself, your staff, & your clients 'What can we do to make our customer's experience even better?'
(PRWEB) December 30, 2011
American IRA, A National Provider Of Self-Directed IRAs, announces they have upgraded their home page adding more options, more content and easier navigation! With their mission to provide the highest level of customer service in the self directed retirement industry, they focus on continual improvement in all aspects of their business.
Jim Hitt, CEO of American IRA, says "The statement 'If it's not broken don't fix it!' is about as antiquated as washing your clothes in the stream by hand. Providing excellent customer service is all about asking yourself, your staff, and your clients 'What is it we can do to make our customer experience even better?' Continual improvement, the WOW factor...that is what we strive for every day!"
The new American IRA home page's top 10 features:
10. A crisper, cleaner look
9. Collapsible buttons for easier navigation and less scrolling.
8. New Dynamic Banners
7. Non-Recourse Lenders
4. Upcoming Events
2. Client Login
1. Free Resources
Mr. Hitt says "Our new home page has a new look and feel and still contains all the resources you are used to plus more. We will keep you up to date as we continue to strive toward that WOW factor."
When asked why they continue to make improvements when they are already getting great survey results from satisfied customers, the answer is resoundingly the same "The positive survey results are great and yet, each new comment raises the bar encouraging us to be more innovative and more determined to improve upon our customer's experience".
About: American IRA, LLC was established in 2004 by James C. Hitt in Asheville, NC.
The mission of American IRA is to provide the highest level of customer service in the self directed retirement industry. Mr. Hitt and his team have grown the company to over $250 million in assets under administration by educating the public that their self-directed IRA account can invest in a variety of assets such as real estate, private lending, limited liability companies, precious metals and much more!
To learn more about American IRA, LLC and self-directed IRAs/self-directed Solo 401(k)s, please contact our office at 1-866-7500-IRA(472).