Based on tremendous success with CAHPS surveying in hospitals, CTQ presents a similar roadmap for physician practices that addresses critical success factors through a powerful combination of surveying tools.
Branford, CT (PRWEB) December 31, 2011
CTQ Solutions, an industry leading patient surveying and benchmarking firm, has enhanced services offered to physician practices in 2012. EdgeSurvey™ Physician Practice Suite now combines the power of CTQ’s core practice/clinic surveys with a separate and distinct CAHPS® instrument. The result is improvement in care at the practice level, while concurrently introducing CG-CAHPS in preparation of this Pay for Performance component.
“Based on tremendous success with CAHPS surveying in hospitals through EdgeSurvey™ Hospital Suite, CTQ presents a similar roadmap for physician practices that addresses critical success factors through a powerful combination of surveying tools,” notes CTQ President and CEO Paul Faraclas. “CTQ recognizes the scientific testing and validation of the CG-CAHPS survey and intends to protect this validity without the infusion of bias.”
EdgeSurvey™ Physician Practice Suite allows clients to use the standardized frequency-based CAHPS survey in tandem with a survey that addresses industry adopted key measures complemented by any customization to address the uniqueness of the practice. Each survey is tracked, monitored, benchmarked and reported in separate client portals. “We want physician practices to have access to as much actionable data as possible,” notes Faraclas.
CTQ offers CG-CAHPS surveys either electronically or by paper. “Our 10 years of electronic surveying experience offers unparalleled response rates, with timely return” notes Vice President of Operations, Scott McHugh. “EdgeSurvey Physician Practice Suite comes standard with patient issue resolution tools that promote improvement in care. Electronic surveying provides our clients the ability to make this process cost-effective”.
CTQ received CMS approval for CAHPS surveying in 2008, and believes their clients boast the highest scores and response rates in the US. In aggregate, CTQ clients beat all 10 components, individual and global items significantly. “CTQ has internally proved out critical success factors tied to frequency-based surveys that are welcomed by our clients”, says Faraclas. “Our emphasis on specific best practices to drive excellence and promote learning is the foundation for our approach within the Physician Practice Suite.”
In October, 2011 CTQ attended the MGMA Conference. “Speaking with hundreds of physicians, administrators and executives we quickly learned that the industry is lagging with the overall grasp of CG-CAHPS”, said Erica Palmer, CTQ’s Director of Marketing and Communications. “CTQ expects our physician practices, especially early adopters of the CG-CAHPS survey, to outperform their peers. CTQ is investing in the education necessary to make this surveying transition efficient and effective”.
About CTQ Solutions, LLC:
Since 2003, CTQ Solutions, LLC has provided healthcare facilities with the opportunity to optimize patient feedback by integrating electronic surveying with paper-based surveying. CTQ, which stands for Critical to Quality, offers integrated patient satisfaction surveying, physician satisfaction surveying and employee satisfaction surveying, along with benchmarking and quality improvement solutions that assist in facilities improvement in care and service. CTQ is the clinical benchmarking arm of the Physician Hospitals of America and is a CMS-Approved CAHPS® vendor.