Global 360 Recognized as a Leader in Dynamic Case Management by an Independent Research Firm

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Report highlights persona-based approach and integrated suite designed to address the mix of complex unstructured and structured processes.

Global 360 provides an integrated suite designed to address the mix of complex unstructured and structured processes that organizations face.

Global 360, a leading provider of process and case management solutions, has been recognized by Forrester Research Inc., an industry research firm, as a leader in The Forrester Wave™: Dynamic Case Management, Q1 2011 research report published January 2011. Forrester Research analysts evaluated only 10 software vendors identified as case management providers.

The Forrester Wave report notes that, “Global 360 features a strong design, automation, and event management. Global 360 provides an integrated suite designed to address the mix of complex unstructured and structured processes that organizations face. It continues to focus on content-centric case management applications and provide an innovative vision as to how processes are developed based on a 'persona' approach that focuses on the needs of case workers and stakeholders and leveraging emergent design principles. Global 360's development focus on the SharePoint ecosystem also shows promise.”

Dynamic case management (DCM) has emerged from the enterprise content management (ECM) and business process management (BPM) markets to address a new era of people-driven processes. The Forrester Wave report notes, “Enterprises use DCM solutions to tackle untamed processes that service a myriad of customer and citizen requests, automate and track 'incidents' related to investigations, and meet new compliance demands from a growing number of ever-more-scrupulous regulators. Forrester defines untamed processes as: Untamed business processes form in the seams and shadows of the enterprise, require a balance of human and system support, and cross department, technology, information, and packaged application silos to meet end-to-end business outcomes.”

David Mitchell, President and CEO, Global 360, noted, “Case360 was built from the ground up to uniquely manage the full range from structured to unstructured processes, while providing collaboration critical for case workers to get work done. Since its launch over a decade ago, there are over 500 implementations of Case360 that customers are using to solve critical business challenges, including Chartis Insurance that accelerated loan application and underwriting response time, AEGON Financial Services that improved invoice processing, and the U.S. Department of Homeland Security that reduced costs of responding to information requests.”

Recognized by Microsoft® as a 2010 Partner of the Year, Global 360's process and case management solutions leverage Microsoft SharePoint®, Visio®, BizTalk Server®, SQL Server® and Office® to move beyond content management and simple workflow. Users can build and manage robust, enterprise class processes while still taking advantage of Microsoft solution strengths in content management, collaboration, process modeling, and user interface.

About Global 360
With more than 2,000 customers in 70 countries, Global 360, Inc. is a leading provider of process and case management solutions. Global 360 is headquartered in Texas with operations in North America, Europe, Asia Pacific and South Africa. For more information, call 1-214-520-1660 or visit the company web site at http://www.global360.com.

Online:
Web: http://www.global360.com
Twitter: http://www.twitter.com/Global360IncBPM
Facebook: http://www.facebook.com/pages/Global360-Inc/106369541359?ref=nf
YouTube: http://www.youtube.com/Global360PersonaBPM

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Kim Malseed
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