Fairfax, VA (Vocus/PRWEB) February 10, 2011
Ciracom, Inc., a provider of customized IT solutions in the cloud, based in Fairfax, VA has made significant enhancements to their already robust infrastructure, specifically its professional service automation (PSA) application and monitoring system.
Ciracom’s decision to invest more aggressively in its infrastructure is directly related to the increasing demand for cloud solutions and managed services from small and medium sized businesses. The PSA application upgrade will bring several new features to the table including the self-provisioning ticketing system which allows customers the ability to view their own “dashboard”. Other new features include scheduling/dispatch, sales pipeline, and finance enhancements, as well as customizable options.
Ciracom Service Desk, an ITIL designed solution that provides a comprehensive and flexible web-based helpdesk environment, works simultaneously with the PSA application resulting in a highly efficient and effective infrastructure.
“As more businesses turn to cloud solutions it is absolutely necessary to have the infrastructure that will protect the information of our clients. The more efficient our office runs the more efficient our clients’ IT will operate,” says Amy Rutt, President and CEO of Ciracom, Inc.
Ciracom is a women-owned 8(a) and small disadvantaged business that provides complete and customized IT solutions in the cloud. Our clients include the federal government, for-profit and not-for-profit corporations that benefit from the highest level of professional services in the areas of security, network engineering and project management and managed services through our trusted partners. Founded in 1999, Ciracom’s mission is to deliver consistent, high-level service and the most effective technology solutions in an environment that promotes integrity, honesty and trust.
Ciracom has been providing cloud solutions to businesses in the Metro DC area since 1999 through its highly secure Exchange Hosted Email and enhanced services such as email archiving, SharePoint and mobile messaging as well as back-up and recovery.
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