J.D. Power and Associates Microsite Tells All About Quicken Loans’ Highest Rank in the 2010 U.S. Primary Mortgage Origination Client Satisfaction Study

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The global marketing information services company shares special report about the nation’s largest online lender’s ranking in the annual survey

“Our brainforce comes to work with one singular focus – ‘what can they do today to amaze our clients’,” said Bill Emerson, CEO of Quicken Loans.

In late 2010, Quicken Loans was named “Highest in Customer Satisfaction for Primary Mortgage Origination” among major home loan lenders in the United States in a benchmark study of the mortgage industry by J.D. Power and Associates, the global marketing information services company. And today, J.D. Power and Associates is providing a deeper look into the results with the launch of a special report in a new website.

The microsite includes feature stories on the online lender’s application and approval process, contact and closing, communication, ability to set the right expectations and proactive process management. The site is also host to a special report video highlighting the factors that were associated with Quicken Loans’ high level of satisfaction according to the survey participants.

“By unleashing our team members’ ability to impact positive change, our clients receive the great benefits of their input. Our brainforce comes to work with one singular focus – ‘what can they do today to amaze our clients’,” said Bill Emerson, CEO of Quicken Loans. “We will continue to obsess over improving the quality of our clients’ experience. We remain committed to treating each and every client as if they are a part of our family.”

The study was based on feedback from nearly 3,500 customers who originated a new mortgage, and was conducted in July and August 2010. According to the special report, with a score of 826 (on a 1,000-point scale), Quicken Loans exceeded the industry average by 92 points and achieved the highest score in three of the four key study factors and exceeded the industry average in the remaining factor by 85 points.

The nation’s largest online retail lender serves clients in all 50 states from its centralized Internet lending centers in Michigan, Ohio and Arizona. To learn more about Quicken Loans’ rank in the 2010 U.S. Primary Mortgage Origination Satisfaction Study, visit http://www.jdpower.com/microsites/quicken/.

About Quicken Loans Inc:
Quicken Loans Inc. is the nation’s largest online retail mortgage lender and among the five largest overall retail home lenders in the United States. The company closed a record $29 billion in retail home loan volume across all 50 states in 2010, and recently closed its 1 millionth loan. Quicken Loans employs approximately 3,700 team members and generates loan production from five web centers located in Michigan, Ohio and Arizona. The company also operates a centralized loan processing facility in Michigan as well as its San Diego-based One Reverse Mortgage unit. Quicken Loans ranked #1 in customer satisfaction among all home mortgage lenders in the United States by J.D. Power and Associates for 2010. “QuickenLoans.com” has been named “Best of the Web” by Forbes and Money magazines. The company also has been named to FORTUNE magazine’s list of the country’s “100 Best Companies To Work For” eight consecutive years, ranking as high as #2, and named in the Top-15 of Computerworld magazine’s “100 Best Places to Work In Technology” for six years in a row. Quicken Loans ranked #1 in the Detroit Free Press’ ‘Top Workplaces of 2010’ List. The company recently moved its headquarters and 1,700 of its 3,700 full-time team members to downtown Detroit. For more information about Quicken Loans, please visit http://www.quickenloans.com.

About Rock Holdings Inc:
Rock Holdings Inc. is the parent company for several financial services related businesses and employs over 4,000 team members. These client-focused and technologically-driven companies include Quicken Loans, the nation’s largest online home lender and One Reverse Mortgage unit, the fastest growing reverse mortgage lender in America; Title Source, a nationwide leader of title insurance and settlement services; Quicken Loans Mortgage Services (QLMS), a mortgage origination platform servicing community banks and credit unions across the country; In-House Realty, the preferred real estate partner of Quicken Loans that matches clients with trusted real estate agents in all 50 states; and, Quizzle.com, the online innovator and website where consumers manage their home, money and credit. Rock Holdings, Inc. also recently moved its headquarters to downtown Detroit.

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