“We are honored to receive this award of distinction and to be included with an elite group of companies that share our focus on customer service excellence,” says Dave Wittwer, president and CEO of TDS Telecommunications Corp.
Madison, WI (Vocus/PRWEB) February 17, 2011
Today, TDS Telecommunications Corp. (TDS) was recognized, at the J.D. Power and Associates Customer Service Roundtable in Las Vegas, as a J.D. Power 2011 Customer Service Champion—one of only 40 companies to have earned the distinction this year.
To qualify for inclusion on this elite list, companies must not only excel within their own industries, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Five key customer “touch points” were measured, including people, presentation, process, product, and price.
To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research as well as additional, supplemental research. The group of 40 represents the highest-performing companies that deliver service excellence to U.S. customers—both within their respective industries and across all industries measured.
“We are honored to receive this award of distinction and to be included with an elite group of companies that share our focus on customer service excellence,” says Dave Wittwer, president and CEO of TDS Telecommunications Corp. “Providing outstanding customer service is an area of great focus for all of us here at TDS. We know providing award winning customer service is an everyday challenge, so our work here is not done. We remain committed to our goal of delighting each customer every time they interact with us.”
To see the complete listings visit: http://businesscenter.jdpower.com/news/pressrelease.aspx?ID=2011017
TDS Telecommunications Corp. markets communication services to business and residential customers in 30 states through its brands TDS Telecom® and TDS Metrocom®. With 1.1 million access line equivalents in service, TDS Telecommunications Corp. connects customers to phone, broadband, and digital television service in hundreds of rural, suburban, and metropolitan communities. TDS Telecommunications Corp. is the eighth-largest wire line company in the nation; employing approximately 2,500 people. The company is headquartered in Madison, Wis. Visit http://www.tdstelecom.com and http://www.tdsbusiness.com for more information.
TDS Telecommunications Corp. is a wholly owned subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS, TDS.S] Telephone and Data Systems, Inc., a Fortune 500® company, provides wireless, local and long-distance telephone and broadband services to nearly 7.2 million customers in 36 states through TDS Telecommunications Corp. and U.S. Cellular® [NYSE: USM], its 83-percent owned wireless subsidiary. Founded in 1969 and headquartered in Chicago, Telephone and Data Systems employed 12,300 employees as of Dec. 31, 2010. Visit http://www.teldta.com for more information.
For more information contact:
DeAnne Boegli, National Public Relations Manager
TDS Telecommunications Corp.