DecisionOne Launches Network-Based Support Solution

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Together with Cisco Smart Care, DecisionOne Offers Comprehensive Onsite and Remote Solution for Continuous Network Care and Improvement

“Our solution enables customers to improve network performance, which allows end users to increase productivity and focus on business process objectives."

DecisionOne Corporation, a leader in technology infrastructure services, today announced its network-based support solution – a service that offers proactive verification that a network is secure, reliable and functional.

Targeted for mid-size customers, the solution combines DecisionOne’s national onsite technical support with Cisco’s Smart Care services including network monitoring and proactive maintenance. The result is a complete approach to the care and performance of the clients’ network that is unmatched in the industry.

DecisionOne’s network-based support components include:

  •     Remote monitoring and repair
  •     Assessment and repair services
  •     Onsite technical support options
  •     Advanced hardware replacement
  •     Proactive alert notifications
  •     Intrusion Prevention System assessment and repair
  •     Disaster recovery
  •     Cisco operating system support

“As network based applications become the platform for business success, service and support of the network infrastructure becomes essential,” says Ken Murray, Senior Vice President of Sales and Marketing at DecisionOne. “Network outages can have a severe impact to a business. Our solution provides comprehensive support and advanced visibility across the entire network infrastructure. As a result, customers can rely on improved network performance, which enables end users to increase productivity and focus on business process objectives.”

About DecisionOne
DecisionOne demonstrates a personal commitment to help our clients improve their business results through engineered services. As a leading technology infrastructure service provider, our world-class service design combined with our full complement of onsite, remote and logistics capabilities ensure maximum IT systems up-time, client satisfaction and quality. From installation and upgrades, to maintenance and end-of-life services; clients rely on us for a turnkey, single source solution to support data centers, desktop/notebook environments, networks, printers, and specialized IT equipment. For more information on our services and technology support, visit us at


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