Safelite AutoGlass Wins Stevie's “Best Use of Technology in Customer Service” Award

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Safelite AutoGlass(R) was presented with a Stevie(R) Award in the “Best Use of Technology in Customer Service” category at the fifth annual Stevie Awards for Sales & Customer Service last night.

Safelite AutoGlass(R) was presented with a Stevie(R) Award in the “Best Use of Technology in Customer Service” category at the fifth annual Stevie Awards for Sales & Customer Service last night.

The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards(SM) and International Business Awards(SM). Nicknamed the Stevies for the Greek word for “crowned,” the trophies were presented to honorees during a gala banquet on Monday, February 21 at the Eden Roc Renaissance Hotel in Miami Beach. Nominated customer service and sales executives from the USA and several other countries attended.

More than 800 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of more than 60 percent over 2010. There were 25 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; as well as 40 categories for sales professionals, ranging from Global Sales Leader of the Year to Sales Training Program of the Year to Sales Department of the Year. New this year were categories to recognize new products and services and solution providers.

Safelite AutoGlass won in the “Best Use of Technology in Customer Service” category. As the nation’s leading provider of vehicle glass repair and replacement services, Safelite AutoGlass reaches more than 95 percent of the U.S. population in all 50 states with mobile services. Safelite takes a unique approach to customer safety and security. Upon confirmation of a mobile repair appointment, the company requests an email address to send the customer an email containing the name, picture and background information of the technician who will be sent to complete the work on their vehicle. The email also contains other pertinent information such as appointment time, claim number, vehicle information and insurance claim data. The customer has one electronic reference document containing everything they need to know about their appointment.

One customer recently shared on Facebook, “I think the thing that impressed me most was the email I got a day or two before my appointment time, not only confirming my time, but giving me the name and picture of the tech that was scheduled. I've never heard of a company doing that before. It was a great (and smart) way to do business!”

Members of the Awards' Board of Distinguished Judges & Advisors and their staffs selected Stevie Award winners from among the Finalists. Finalists were chosen by business professionals worldwide during preliminary judging.

“This year’s class of honorees illustrates that no matter your organization’s size, industry, budget, or location, it’s possible to excel at the two most important functions in business: acquiring and keeping customers,” said Michael Gallagher, president of the Stevie Awards.

“We are extremely proud that our Safelite AutoGlass mobile technician technology has been recognized with a Stevie Award,” said Tom Feeney, president and CEO of Safelite AutoGlass. “I congratulate our IT team members who have made this possible through their extreme attention to customer delight.”

Details about the Stevie Awards for Sales & Customer Service and the list of honorees in all categories are available at http://www.stevieawards.com/sales.

The Businesss TalkRadio Network will broadcast the awards presentations from 8:00 pm ET on Thursday, February 24 across the USA. The broadcast may be heard worldwide on their web simulcast, at http://www.businesstalkradio.net.

About Safelite AutoGlass(R)
Safelite AutoGlass, founded in 1947, is the nation’s leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs nearly 10,000 people across the United States and serves more than 4.5 million customers each year through its company-owned operations. For more information, visit http://www.safelite.com.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.stevieawards.com.

Sponsors of the 5th annual Stevie Awards for Sales & Customer Service include American Support, the Business TalkRadio Network, Competence Call Center, Infogroup, the Sales Management Association, and ValueSelling Associates.

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Melina Metzger
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