Intelestream Implements intelecrm for Ritter Communications

Share Article

With Intelestream’s help the company went from using multiple disconnected databases to a single customized instance of the online CRM intelecrm. The solution has saved the company money, delivered ROI, and allowed Ritter to fully embrace both the concept and practice of Customer Relationship Management.

News Image

Intelestream, Inc., a leading provider in CRM consulting and CRM Software as a Service today announced the company has implemented a successful ROI driven online CRM solution for Ritter Communications.

“As a communications company, Ritter takes Customer Relationship Management pretty seriously. They knew that they needed to enhance their processes and upgrade their technology, but weren’t quite sure how. After evaluating a number of other solution providers, Ritter chose Intelestream because from the first time we spoke, our consultants immediately took the time to understand their needs and provide tangible recommendations that met their budget,” commented Ray Stoeckicht, VP of Sales and Professional Services for Intelestream.

CHALLENGE
Ritter Communications, a provider of business and residential communications services in Arkansas, was running multiple disconnected databases and had difficulty managing prospects and customers efficiently. The company needed to consolidate all customer related databases into a Customer Relationship Management solution in order to handle Sales, Marketing and Support activities for its commercial customers. Specific technical requirements included the ability to create proposals with user designed forms and full integration with Microsoft Outlook for email.

SOLUTION
In order to meet Ritter’s need to fully manage CRM processes within a single online environment, Intelestream recommended intelecrm Enterprise Edition. Intelestream migrated the company’s previous systems, which included spreadsheets and proprietary telecommunications applications into a single instance of intelecrm Enterprise Edition. Customizations to the intelecrm Enterprise Edition included recurring revenue functionality in the opportunities module which addressed Ritter’s subscription revenue selling model.

Intelestream implemented the Riva Integration Server for Microsoft Exchange, which saves countless hours by providing total integration between the company’s server-based email system and the CRM solution.

By providing extensive training, Intelestream assisted Ritter Communications in achieving their goal of reaching 100% user adoption.

BUSINESS VALUE REALIZED

  • The solution has allowed Ritter to fully embrace both the concept and practice of Customer Relationship Management.
  • Sales, marketing, and support teams can better anticipate and respond to the needs of the company’s commercial customers.
  • Ritter can now process highly detailed custom reports and make better business decisions using intelecrm ireports.
  • Ritter is able to manage documents, identify up sell opportunities, and fully document why certain opportunities are won or lost.

“Typically we have higher standards than most when it comes to interacting with and servicing our customers. We needed a partner in managing our relationships with potential customers,” commented Matthew Dalton, Data Analyst for Ritter Communications. “We didn’t want a ‘piece of software’, but a solution to fit our needs. Intelestream helped us roll out our intelecrm solution, guided us on best practices, and even made customizations when needed. Intelestream was able to save us time and money.”

ORGANIZATIONAL BACKGROUND
Ritter Communications began providing phone service in Northeast Arkansas in 1906. Ritter’s residential and business services include local and long distance phone service, cable television and high speed Internet, as well as customized business communications systems and services, including Web & e-mail hosting, custom networking, virtual services, hosted applications and remote data back-up services. For more information, visit http://www.getritter.info.

intelecrm Background
Developed by Intelestream in 2008, intelecrm offers enterprise level CRM functionality to small and medium sized businesses. Pricing for the application follows a unique model that allows for unlimited users for a flat fee.

The application is designed as an affordable, turn-key CRM solution that can be easily customized according to individual requirements. An internet connection and a web browser are all that is needed to use the application, so getting started is easy.

Recently, Intelestream has added a wide range of social CRM functionality to the application including a platform that enables sales, marketing, and customer support users to collaborate with one another while engaging with the outside world. Twitter, Facebook, and LinkedIn are among the many social media applications that connect with intelecrm.

Start your thirty day free trial today by visiting http://www.intelestream.net/intelecrm.

About Intelestream, Inc.
Intelestream Inc. is a Chicago based Customer Relationship Management (CRM) product development and consulting firm offering Open Source CRM Professional Services. Intelestream is the developer of intelecrm, the online CRM for small and medium sized businesses with a highly affordable pricing model for unlimited users. Intelestream also develops industry-specific CRM verticals. With Intelestream's diverse team of experts in both business and technology, the company is made up by many of the brightest minds in CRM.

For further information about the premier provider CRM consulting services and products, please visit the company's website at http://www.intelestream.net or call (800) 391.4055.

# # #

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Stafford McKay, Jr.