Cue Time-Saving Communications for Retailers: QDigital from CST

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New wireless headset enables clear, fast and discreet communications, enhances service and security

Any retail outlet with more than six tills can save time, enhance security and improve customer service through better communications between staff and supervisors. Now Call-Systems Technology (CST) has signed an exclusive deal with Quail Digital to launch its award-winning wireless DECT headset, the QDigital in the UK. Delivering HD audio that allows instant, crystal clear communications throughout the store, the QDigital has no awkward cables or belt packs – all the user needs is the headset itself.

The QDigital retail system is very easy to operate. Supervisors wear the lightweight, unobtrusive headsets and use them to talk to each other and supervised staff, without engaged tones or delays as with standard phone or text alerts. Wearers can also hear pre-recorded digital voice messages sent by staff from keypads at checkouts and other locations around the store. Such a message might, for example, be ‘customer requires support in aisle 9’ or ‘supervisor required at till 3’, and so on.

“QDigital will help retailers speed their response and improve their profits,” says Bruce McNair, sales director at Call-Systems Technology. “When there are spills at the till, customers who need help with heavy items, a security issue or when a simple price check is needed: ensuring rapid help will save retailers a huge amount of time and money.”

The clarity of the HD signal ensures that the message gets heard, no matter how noisy the store, and the lightweight yet robust headset is unobtrusive, comfortable to wear and easy to use. The headset operates in VOX, talk-lock and push-to-talk modes as standard, so all users are constantly in touch.

Independent ‘before and after’ tests in stores in the USA showed that QDigital not only saved time – for example, price checks were typically 85% faster – but also cut stock losses by around 25%. 85% of store managers said the QDigital system improved customer service and 73% said it improved store security.

The QDigital system can handle up to 12 headsets as a group, plus integral digital messaging from the wireless keypads. With optional repeaters, the system can cover an area of over 9,000 square metres (100,000 square feet). The system comprises a base station, the headsets, a charger for the headsets and messaging keypads.

For details freephone Call-Systems Technology on 0800 389 5642 or 020 8381 1338, email the company at sales(at)call-systems(dot)com or visit the CST website

QDigital Headset launch RETAIL – Mar-11
Press Enquiries:
Caroline R Bloomer at Call-Systems Technology: 020 8381 1338
Toni Turner or Alison Haynes at The Publicity Works
Tel: 01263 761000 Email: cst(at)publicityworks(dot)biz
For more news about CST visit the press office at

Quail Digital:John Eskdale or Beccy Whittles, Pilotmax, 020 8334 0200, john(at)pilotmax(dot)co(dot)uk/ beccy(at)pilotmax(dot)co(dot)uk

Separations charge enquiries: offers are ONLY accepted by email to seps(at)publicityworks(dot)biz or fax on 01263 761009.

Quail Digital:

Call-Systems Technology (CST) is based in Edgware, London and supplies an award-winning range of specialist communications and software products. The company has introduced many technology innovations which have enhanced service and improved efficiency, helping UK businesses satisfy their customers and increase their profitability.

The CST portfolio ranges from simple pager systems to sophisticated packages for improved facilities management. CST's award-winning Call range includes CustomerCall™, PageCall™, StoreCall™, ButlerCall™ and EasyCall™. CST provides solutions in every sector of the retail market, including supermarkets, pet stores, travel agents, DIY stores, garages, pharmacies and food courts.

Quail Digital was founded in the UK in 1995 and has offices in London, Frankfurt and Chicago; it sells direct to end users and sells through qualified resellers internationally. Clients include IKEA, The Co-operative, Sainsbury’s, Edeka, Bauhaus, McDonald’s, KFC and Burger King. The Quail Digital team has over 20 years supporting supermarket and restaurant audio communications systems in the UK.

The QD system has an effective range of up to 50,000 sq ft (4600 sq m) within an open-plan building. Up to 4 wireless repeaters can be used to enhance range to additional areas (up to 3 headsets can be used in areas covered by repeaters). Multiple systems can be used on the same premises and Quail Digital headsets are fully charged in 2½ hours and give 6 hours continuous talk time. All Quail Digital systems ship from the UK.


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