It was clear that Cassidian Communications and its next generation solution were an ideal fit for our district.
Temecula, Calif. (Vocus/PRWEB) March 10, 2011
Cassidian Communications(formerly PlantCML®), an EADS North America company, recently provided the Montgomery County Emergency Communications District (MCECD) in Texas with a next generation (NG) 9-1-1-capable call processing system suite.
“When it came time to transition our existing 9-1-1 call processing solution to one that allowed for a faster emergency response time and improved emergency services for our citizens, it was clear that our current provider was unable to assist us,” said Gordon Lopez, director, MCECD. “We had the opportunity to visit another PSAP and observe the geo-diversity of the Sentinel Patriot solution. It was clear that Cassidian Communications and its next generation solution were an ideal fit for our district.”
The five public safety answering points (PSAPs) within MCECD are now equipped with the geo-diverse Sentinel® Patriot® call processing solution. Together with the progressive management information solution (MIS), Aurora®, and the ORION™ Vela® advanced mapping solution, MCECD is better prepared to handle the more than 640,000 emergency and administrative calls it receives from county residents annually.
“It’s imperative for all 9-1-1 call centers to understand the benefits of next generation emergency call processing. MCECD was not happy with its previous solution and recognized the need to upgrade to a seamless and flexible system such as the Sentinel Patriot solution,” said Darrin J. Reilly, chief operating officer, Cassidian Communications. “It’s important for areas of high population growth to consider upgrading their emergency call processing solutions in order to effectively manage an increased number of emergency and administrative calls.”
The population of Montgomery County grew more than 52 percent from 2000 to 2009, making the county the 24th fasting growing county in the United States.
The Sentinel Patriot solution is a robust, state-of-the-art software solution developed to accommodate the physical and functional specifications of today’s emergency call centers yet be flexible enough to adapt to future needs. The solution is based on a distributed Internet Protocol (IP) architecture, featuring a fully integrated soft switch with redundant servers and no single point of failure. It also offers a full suite of computer telephony features that includes automatic call distribution (ACD), automatic number identification (ANI) and automatic location identification (ALI) capabilities.
The Sentinel Patriot solution’s IP architecture, designed expressly for NG9-1-1 applications, is based on current and evolving critical communications technologies and standards. This allows for the sophisticated design of backup, disaster recovery, and overflow operations with the assured ability to provide reliable service under unexpected conditions. The geo-diverse deployment model provides maximum system survivability, and the efficient network architecture design minimizes data traffic and bandwidth utilization for ongoing cost savings.
MCECD also installed the comprehensive Aurora MIS, which offers a number of features to enhance the ability to gather, organize, data-mine and report on call center metrics. It includes advanced reporting options that can be customized to fit specific needs and ad hoc reporting capabilities. The MIS solution increases efficiencies in staffing, standard operating procedures and information management.
The ORION Vela solution is an advanced NG9-1-1 mapping application designed to streamline call processing by combining superior mapping functionality and sophisticated administrative control with an intuitive, information-rich graphical user interface (GUI). Together, these products offer a well-rounded solution for any emergency call center.
Securing the system is a comprehensive suite of Managed Services, which includes monitoring and response, virus protection, patch management and disaster recovery. MCECD gains around-the-clock direct and secure connectivity with Cassidian Communications Service Management Center, ensuring system integrity and reliability at each location with a high level of protection.
Cassidian Communications (formerly PlantCML) continues to serve clients ranging from public safety operations to Fortune 1000 corporations to federal agencies. Collectively, the company has more than 40 years of experience deploying 9-1-1 solutions, notification solutions and first-responder digital trunked radio networks.
About Cassidian Communications (http://www.CassidianCommunications.com)
As the largest and most trusted source of mission critical communications solutions, Cassidian Communications, an EADS North America company, is leading the way in standards-based E9-1-1 call center applications, notification solutions and services and P25 land mobile radio systems. Headquartered in Temecula, California.
About CASSIDIAN (http://www.cassidian.com)
Cassidian, an EADS company, is a worldwide leader in global security solutions and systems, providing Lead Systems Integration and value-added products and services to civil and military customers around the globe: air systems (aircraft and unmanned aerial systems), land, naval and joint systems, intelligence and surveillance, cyber security, secure communications, test systems, missiles, services and support solutions. In 2009, Cassidian – with around 28,000 employees – achieved revenues of € 5.4 billion. EADS is a global leader in aerospace, defence and related services. In 2009, the Group – comprising the Divisions Airbus, Astrium, Cassidian and Eurocopter – generated revenues of € 42.8 billion and employed a workforce of more than 119,000.
About EADS North America (http://www.eadsnorthamerica.com)
EADS North America is the North American operation of EADS, a global leader in aerospace, defense and related services. As a leader in all sectors of defense and homeland security, EADS North America and its parent company, EADS, contribute over $11 billion to the U.S. economy annually and support more than 200,000 American jobs through its network of suppliers and services. Operating in 17 states, EADS North America offers a broad array of advanced solutions to its customers in the commercial, homeland security, aerospace and defense markets.
Vice President, Marketing
Cassidian Communications, an EADS North America Company