The global dental laboratories market is expected to exceed $14.5 billion by 2015
(Vocus/PRWEB) March 19, 2011
As a dental lab grows it employs more technicians and administration staff to handle increased demand. As the number of employees grows it can be difficult to know which case is where, if it is on schedule and if it will get to the dentist at the agreed time.
Indicators that a dental lab is moving into the new level of demand that requires a revision of business practices include:
- Higher rates of late cases
- Loss of customers
- Not knowing where a case is when a dentist calls to enquire on its progress
- Constantly having to recalculate schedule dates
- Sudden increase in remakes
- Cases being sent to the wrong dentist
- Increased employee turnover
These indicators are all related. Information processing is the difference between additional stress with every new case and customer the dental lab acquires and a system that scales with demand. So how does a dental lab that is experiencing these indicators undertake this new business model to satisfy the projected demand of 2015?
A dental lab requires the following information processing to undertake the new level of demand:
- Case tracking that will accurately inform the dental lab and dentist of where a case is at any time
- A case management system that provides the dentist with a return date that is based on the current level of work in the dental lab
- A scheduling system that allows work to be allocated to technicians so that the appropriate amount of attention and time is given to produce the case
- The automatic creation of alerts that cannot be missed when a schedule stage has not been met, including having not receiving the case from the dental practice
When creating a business model the end result should always be the focus. As a dental lab makes the shift from creating quality restorations to managing the manufacturing process and delivery of quality work, a proven information system should be incorporated to ensure customer retention and sustainable growth. Dental labs need automated scheduling and information management software during these times. A dental lab management software system tracks cases from the dental practice to the lab, through the production stages of the lab and back again. Each stage of the process is measured and reportable to give the dental lab the ability to address areas of its business model that require improvement.
Evident dental laboratory software is there for dental labs at all stages of the business cycle, from start-up, growth, consolidation and sale. Evident is available to dental labs in North America and is dedicated to improving the business of its customers. To address the needs of the Evident customers, Evident has created a complete audit system that allows the user to know what happened, at what time and who did it. An intuitive exception report shows the users what is over-due before it becomes an issue that affects the dentist. The Evident dentist gateway allows dentists to submit and view account and case information at any time over the web.
Dental labs experiencing any of these indicators should contact Evident dental lab software for an obligation free on line demo of our solutions to the dental lab challenges of 2015.