Language Line Services’ Quality Focus Wins Place on Government Interpreting Framework Agreement

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Language Line Services, the largest provider of face-to-face interpreting solutions in the UK, has been awarded supplier status on the pan-Government Buying Solutions Framework Agreement for Face-to-Face Interpreting Services.

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Language Line Services, the largest provider of face-to-face interpreting solutions in the UK, has been awarded supplier status on the pan-Government Buying Solutions Framework Agreement for Face-to-Face Interpreting Services.

The three year Agreement will enable the organisation to provide high quality face-to-face interpreting services to any UK public sector body at competitive, all-inclusive rates.

“This is an important award because it further consolidates Language Line Services’ position as the leading language solutions provider to the UK public sector,” said Vanessa Eke, Managing Director. “It recognises not only the company’s dedication to delivering the highest quality services, but also our employees’ enormous commitment to customer satisfaction.”

Language Line Services’ bid to supply under the framework agreement was evaluated by Buying Solutions, the national procurement partner for UK public services and part of the Cabinet Office’s Efficiency and Reform Group. The proposal reflected the organisation’s commitment to providing the highest quality solutions and exceptional customer support.

Language Line Services currently provides reliable face-to-face interpreting solutions to a large number of leading NHS trusts, local authorities and UK police forces. The organisation is widely trusted to provide highly qualified interpreters at short notice with unrivalled fulfilment levels. With industry-leading fulfilment rates, a unique implementation function and a dedicated team to manage interpreter recruitment and quality, the organisation is well placed to deliver best value services to UK Government departments.

As the largest global provider of telephone interpreting services, and a major supplier of written translation and alternative format solutions, this award strengthens Language Line Services' position as the leading language solutions provider to the UK public sector.

Additional Information:

Language Line Services is a wholly owned subsidiary of Language Line Services Inc., based in the United States. The company offers face-to-face interpreting services in both spoken and non-spoken languages across the UK with a constant focus on quality, value and reliability.

The company currently provides over 2,000 public sector organisations with written translations, telephone and face-to-face interpreting support across all regions.

Framework Offerings:

Language Line Services offers face-to-face interpreting services in both spoken and non-spoken languages across the UK, with a constant focus on quality, value and reliability.

Language Line Services can provide qualified and security-screened linguists across England, Wales, Scotland and Northern Ireland. British Sign Language interpreters and specialists in other non-spoken communication methods are also available across all regions.

Bookings can be made at any time of the day or night, 365 days a year. Telephone bookings can be made via a central free-phone number or assignments can be booked online, by fax or email. A formal ISO accredited customer feedback and complaint handling process is in place to ensure client satisfaction at all levels.

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