Successful retention programs are demanding and call center managers rely upon the flexibility and overall capability of their contact center technology in order to deliver personal, effective customer retention services.
Fredericton, Canada (Vocus/PRWEB) March 22, 2011
Indosoft Inc., the developers of Q-Suite Call Center Software for Asterisk, announced today the general availability of enhanced customer retention feature sets. The upgrade provides robust customer retention capabilities and enables outsourced contact centers to rapidly expand their ability to offer programs that are proven effective in contacting and engaging existing customers in a personal and positive manner for retention.
This enhancement of Q-Suite provides sophisticated list management options, the ability to store and call multiple phone contacts per customer account, effective list penetration capabilities, as well as the ability to implement and follow tighter program guidelines. Available as standard features within Q-Suite, these enhancements provide real customer retention solutions to contact centers seeking to use Asterisk as their IP telephony platform.
Q-Suite on Asterisk is a powerful contact center technology solution providing a cost effective path to both IP telephony and high-end call center functionality. Asterisk provides instant IP telephony capabilities along with TDM PRI (T1/E1) and a rich PBX, while Q-Suite delivers essential call center ACD features out-of-the-box, as well as advanced next-generation features for contact centers.
“Most companies are organized for customer acquisition and are recognizing the enormous value of customer retention,” says Stephen Ray, Director of ACD Product Development at Indosoft. “With the growth and proliferation of e-commerce, customer retention programs are generally driven by contact centers. Successful retention programs are demanding and call center managers rely upon the flexibility and overall capability of their contact center technology in order to deliver personal, effective customer retention services. As the leading call center software for Asterisk, Q-Suite provides the flexibility required to build programs tailored to your clients’ specific demands. This latest release greatly simplifies the call center’s ability to conduct effective and efficient programs. Coupled with the flexibility of Q-Suite’s architecture, this rich feature-set release is proving highly successful with our clients.”
Q-Suite is making waves in the call center software industry. As a multi-tenant software supporting remote, distributed architectures, Q-Suite provides enterprise-grade call center functionality for Asterisk. Complete with an advanced ACD with skills based routing and queue prioritization, a self-pacing predictive dialer, and unique IVR and Script builders, Q-Suite empowers users to deploy exclusive services, solve demanding problems and gain competitive advantage. By leveraging the combination of ever-expanding feature sets from Q-Suite call center software and Asterisk, Q-Suite’s customers are already pushing the boundaries of what their contact center platform can deliver to consistently meet and exceed the most stringent program demands from their customers.
About Indosoft Inc.
Indosoft Inc. is a global provider of call center software for Asterisk. Located in Fredericton, New Brunswick, Canada, Indosoft has been providing contact center technology solutions to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and Socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.