Western Broadband is pleased to extend and expand our partnership with ZCorum. Their support has been instrumental in the strong growth of the data side of our business.
Alpharetta, GA (Vocus/PRWEB) March 24, 2011
ZCorum and Western Broadband announced today that they have extended their decade-long partnership with a new agreement for managed broadband services. The agreement includes hosted email, 24/7 technical support for Internet and cable TV, commercial web hosting, engineering consulting, and ZCorum's TruVizion diagnostics application for cable modem networks. Western Broadband's engineers use TruVizion to monitor modem, VoIP and CMTS performance, as well as determine when and where truck rolls are needed. ZCorum's technical support representatives use TruVizion to troubleshoot and diagnose customer issues.
“Since we first started working with Western Broadband, it's been our focus to help them attract and retain customers by delivering advanced communication services coupled with friendly and knowledgeable technical support,” said Julie Compann, President and COO at ZCorum. “I'm pleased that our long-standing relationship will be extended, and look forward to our continued success together.”
At the beginning of the partnership in December 2000, Western Broadband had about 200 customers. According to Tom Adamson, Chief Financial Officer at Western Broadband, his company now serves over 6,000 customers in the cities of Sun Lakes, Saddlebrooke and Robson Ranch, Arizona with cable television, VoIP and broadband services. “Western Broadband is pleased to extend and expand our partnership with ZCorum. Their support has been instrumental in the strong growth of the data side of our business.”
Neal Grillot, Vice President of Operations at ZCorum, was glad to see the two companies extend their partnership, and credited ZCorum's commitment to service and support. “We pride ourselves on going the extra mile for our customers and their end users. Even in the face of competition from other managed service providers, I'm glad our customers value ZCorum's commitment to doing the right things to help them grow their broadband business.”
For more information on ZCorum, TruVizion or managed broadband services, please visit http://www.ZCorum.com.
ZCorum provides broadband Internet and communication solutions to telcos, cable companies, utilities, and municipalities, assisting in all facets of broadband implementation, integration, engineering and consulting, network monitoring and diagnostics. ZCorum also offers wholesale, private-labeled Internet services, including data and VoIP provisioning, email, Web hosting, and 24x7 support for end-users, enabling service providers to compete effectively in their local rural and suburban markets. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.ZCorum.com.
About Western Broadband
Western Broadband was incorporated in 2005 and is headquartered in Sun Lakes, Arizona. The company serves three cities in southern Arizona with HD and standard definition cable television, VoIP and broadband Internet access. For more information, please visit http://www.wbhsi.net.