Erika James, Leading Expert on Business Crisis Leadership, Joins Institute for Crisis Management

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Erika Hayes James, Ph.D., has joined the Institute for Crisis Management team, bringing her talents as an impassioned speaker, teacher and business leadership consultant, to broaden the services of the crisis communication planning, training, and consulting company.

“We maintain that at least two-thirds of all business crises are preventable, and Erika’s work with our clients will help make that a reality.”

The Institute for Crisis Management is significantly expanding its expertise and services with the addition of one of the country’s leading experts on crisis leadership. Erika Hayes James, Ph.D., has joined the ICM crisis management team, bringing her talents as an impassioned speaker, teacher, and business leadership consultant to crisis communication planning, training, and consulting company.

Her new book, "Leading Under Pressure: From surviving to thriving before, during and after a crisis," released from Taylor and Francis in August 2010 and co-authored with Ross School of Business, University of Michigan Professor Lynn Perry Wooten, Ph.D., reflects her career research on this topic.

In her book, Erika explores the skills necessary to lead organizations throughout the life of a business crisis, training leaders on how to develop a crisis preparation strategy, lead through a crisis, and truly embrace the crisis as an opportunity for positive change, in the company and in its respective industry. She helps executives develop skills in the following areas:

  •     Decision-making under pressure
  •     Managing, learning from, and seizing opportunity from crisis
  •     Managing the change process after a crisis
  •     Building trust in the workplace, and rebuilding trust after a crisis

“Erika brings so much knowledge and experience to the Institute for Crisis Management,” says ICM President, Larry L. Smith, “and her expertise will be so valuable to executives who must learn to lead their organizations through crisis and the aftermath of unexpected business disruptions.”

Smith added, “We maintain that at least two-thirds of all business crises are preventable, and Erika’s work with our clients will help make that a reality.”

In her new Darden School of Business Executive Education program, Women Emerging in Leadership, Erika helps organizations excel by dedicating her leadership training to developing women into highly effective, visionary leaders, and including the principles of crisis leadership. She has also taken this training to Fortune 500 companies and national industry conferences, where this is an in-demand topic.

In addition, she has helped companies, particularly in the finance industry, learn how to rebuild trust—in their companies, and in the financial industry in general, by leading workshops and publishing research articles dedicated to this delicate area.

Erika is currently a tenured Bank of America Associate Professor at the Darden School of Business, University of Virginia in Charlottesville, Virginia where she lives with her husband and two children.

To learn more about Dr. Erika James and her current work, read her published research articles, and view video clips, visit http://www.erikahayesjames.com.
 
Founded in 1989, the Louisville, KY based Institute for Crisis Management is a research-based crisis communication consulting company with clients throughout the U.S. and abroad.  ICM develops communication strategies that can avert or at least minimize the disruption and financial impact of a sudden or smoldering crisis, so the client’s business or organization can return to normal, profitable operations in the shortest possible time.

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