Unlike other books written about BPM, this eBook addresses the missing link in most process initiatives - the perspectives of all people involved in the process.
Dallas, TX (Vocus/PRWEB) March 29, 2011
Global 360, a leading provider of process and case management solutions, today announced that the popular book The Insider’s Guide to BPM: 7 Steps to Process Mastery is now available as an eBook series with a new instructional guide and templates that accompany each section. The free eBook series shows business managers and process professionals how to successfully design, implement and manage processes by incorporating the needs of the people involved in them, specifically developers, knowledge workers, managers, and customers.
eBook author Terry Schurter, Founder and Chairman of the Board of Advisors, International Process and Performance Institute, said “Unlike other books written about BPM, this eBook addresses the missing link in most process initiatives - the perspectives of all people involved in the process. This is critical because a poorly constructed process will result in ongoing frustration for participants and will most likely result in users finding workarounds for a process that didn’t take their needs in to the design.”
eBook series readers will learn how Global 360 customers Acerta, Nissan Motor Acceptance Corporation and Revlon increased efficiency, productivity and revenue while reducing operational costs by following the seven steps to process mastery:
1. Understand and Embrace your Goal
2. Build an Elegant Design
3. Improve Personal Productivity
4. Orchestrate for Real Time Demand
5. Keep your Process in Tune
6. Create Transparency
7. Design, Manage and Deliver the Customer Experience
Deborah Rosen, Senior Vice President and Chief Marketing Officer, Global 360, said “The eBook series delves deeply into crucial areas of process success that haven’t been heretofore addressed by the BPM community. Readers will learn practical ways to address the unique challenges of the people doing the work in process as well as learn the fundamentals of Persona-based BPM – the modern approach to successful BPM projects.”
Visit http://www.Global360.com/GuidetoBPM to receive the eBook series and view videos of Terry Schurter explaining each of the seven steps to process mastery.
About Global 360
With more than 2,000 customers in 70 countries, Global 360, Inc. is a leading provider of process and case management solutions. Global 360 is headquartered in Texas with operations in North America, Europe, Asia Pacific and South Africa. For more information, call 1-214-520-1660 or visit the company web site at http://www.Global360.com.
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