Quicken Loans Online Chat Tool Helps the Hard of Hearing and Those with Busy Lifestyles

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More than 3,000 clients per week chat online with the nation’s largest online lender

“We strive to be a helpful resource whenever our clients need assistance and chat makes it possible for us to be available at a time that is convenient for them,” said Tim Beaudry, Chat Project Manager at Quicken Loans.

Each week, thousands of clients use online chat to communicate with their mortgage banker at Quicken Loans Inc. Among those who prefer the convenience of the Internet are the hard of hearing and those with busy schedules with limited time to discuss the mortgage process.

“Many of our deaf clients appreciate being able to communicate directly with their mortgage banker instead of depending on a relay service to translate the conversation which can often be slow, impersonal and may introduce errors in interpretation,” said Tim Beaudry, Chat Project Manager at Quicken Loans.

The 50-state lender of refinance and purchase mortgages says it typically sees the most chat activity in the morning, during lunch hours and in the evenings, when clients are typically multitasking while at home or work.

“Good communication is critical to an amazing mortgage experience, and chat is useful when a client is only available for a certain window of time or not near a telephone,” added Beaudry. “We strive to be a helpful resource whenever our clients need assistance and chat makes it possible for us to be available at a time that is convenient for them.”

Chat is available by visiting http://www.quickenloans.com/help/chat to speak to a mortgage banker.

About Quicken Loans Inc:
Quicken Loans Inc. is the nation’s largest online retail mortgage lender and among the five largest overall retail home lenders in the United States. The company closed a record $29 billion in retail home loan volume across all 50 states in 2010, and recently closed its 1 millionth loan. Quicken Loans employs approximately 3,700 team members and generates loan production from five web centers located in Michigan, Ohio and Arizona. The company also operates a centralized loan processing facility in Michigan as well as its San Diego-based One Reverse Mortgage unit. Quicken Loans ranked #1 in customer satisfaction among all home mortgage lenders in the United States by J.D. Power and Associates for 2010. “QuickenLoans.com” has been named “Best of the Web” by Forbes and Money magazines. The company also has been named to FORTUNE magazine’s list of the country’s “100 Best Companies To Work For” eight consecutive years, ranking as high as #2, and named in the top-15 of Computerworld magazine’s “100 Best Places to Work In Technology” for six years in a row. Quicken Loans ranked #1 in the Detroit Free Press’ ‘Top Workplaces of 2010’ List. The company recently moved its headquarters and 1,700 of its 3,700 full-time team members to downtown Detroit. For more information about Quicken Loans, please visit http://www.quickenloans.com.    

About Rock Holdings Inc:
Rock Holdings Inc. is the parent company for several financial services related businesses and employs over 4,000 team members. These client-focused and technologically-driven companies include Quicken Loans, the nation’s largest online home lender and One Reverse Mortgage unit, the fastest growing reverse mortgage lender in America; Title Source, a nationwide leader of title insurance and settlement services; Quicken Loans Mortgage Services (QLMS), a mortgage origination platform servicing community banks and credit unions across the country; In-House Realty, the preferred real estate partner of Quicken Loans that matches clients with trusted real estate agents in all 50 states; and, Quizzle.com, the online innovator and website where consumers manage their home, money and credit. Rock Holdings, Inc. also recently moved its headquarters to downtown Detroit.


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Victoria Araj
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