Limestone Networks Expands on a "Chat-Like" Ticketing System

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Limestone Networks, a dedicated server provider located in Dallas, TX, has added a unique chat function to their ticketing system.

Limestone Networks, Inc., the Dallas-based dedicated server provider, has expanded on their robust server control panel.

Rockware, the company's proprietary server control panel, has experienced some small communication changes recently that have huge results for clients. Limestone Networks has added a "chat mode" feature to any ticket. This means that clients have the option to view the ticket in a smaller and lighter pull-away screen. This allows for users to communicate with the Support team while executing other online tasks.

The "chat mode" feature is an expansion on Rockware's recent adoption of Ajax. Recently Limestone Networks used this technology to allow for real-time ticket updates without refreshing the page. This new "chat mode" feature has dramatically impacted the way clients communicate with Limestone Networks staff by turning any ticket into a Instant Messaging / Group Chat experience. The overall results are a quicker ticket resolution time, the ability for clients to multi-task, and a much more seamless and dynamic communication process.

This new feature is available both on the client-side of Rockware via a small button in the upper-right hand side of any ticket, as well as the administrative-side of Rockware. Technicians can easily work in several tickets simultaneously and keep a constant watch over urgent tickets. Kris Anderson, Director of Support, comments that, "Our support department knows that when you open a ticket, you need to know we're there for you and that we'll resolve the issue promptly. This new feature of Rockware brings real-time communication to our ticket system and allows you to see how devoted we are to your issues and how quickly we respond."

While the company has offered a Support Live Chat as part of its "Premier Support" package for over a year, the new interactive ticketing system bridges the gap between traditional ticket communication and live chat.

For more information on this new Rockware feature or to speak with a Limestone Networks representative, please see http://www.LimestoneNetworks.com.

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Kyle Haynes
Limestone Networks, Inc.
(214) 586-0555 x126
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