Five Kepner-Tregoe Workshops Formally Recognized by the Global priSM® Institute

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KT Workshop Participants Will Earn Credits Towards Achieving IT Service Management (ITSM) Competence Levels

Kepner-Tregoe (KT), an international consulting and training services firm, is pleased to announce that five of the company’s training workshops have been formally recognized by priSM®, a comprehensive program for professional recognition and development in the ITSM industry. This recognition will allow participants of these workshops to earn credits towards achieving IT Service Management competence levels.

The eligible workshops are as follows:

  •     KT ITSM Problem & Incident Management
  •     KT Incident Mapping
  •     KT Managing People in Projects
  •     KT Rational Process Mastery
  •     KT Coach and Process Facilitator workshop(s)

“It is a tremendous honor to have five of our KT workshops recognized by priSM, the leading professional development and recognition program in the ITSM industry,” said Christoph Goldenstern, global vice president of service excellence at KT. “This distinction validates that the KT processes play an integral part in the development of professionals and are a valuable asset to achieving better problem solving techniques in the IT Service Management industry.”

“The industry is embracing the priSM credential with incredible enthusiasm and excitement.” says Jay Stuart, president of the Global priSM Institute. “The mission of The priSM Institute is to promote professional recognition of Service Management professionals based on their experience, educational achievements and professional activities. The goal of priSM is to support and guide the Service Management professional, continually strengthening each Service Management element – people, process, products and partners. We welcome the addition of the Kepner-Tregoe workshops to the growing list of recognized courses.”

priSM is a wholly-owned subsidiary of IT Service Management Forum (itSMF), a global, not-for-profit organization dedicated to advancing the best practices of ITSM. The priSM program is available in the Americas and the EMEA region and the Asia Pacific region will be active in Q3, 2011.

About Kepner-Tregoe Inc.
Kepner-Tregoe (KT) provides consulting and training services to organizations worldwide. Founded in 1958, Princeton, N.J.-based KT is the international leader in developing the critical thinking skills of people. KT pioneered problem-solving and decision-making processes that enable people to turn business challenges into impressive, bottom-line results. KT processes are used at every level of client organizations: to set strategy in boardrooms and support implementation; target and achieve improvements on production lines; build long-term customer value in support centers; and plan and implement projects of all sizes. KT helps clients achieve measurable results and embed lasting value. For additional information, visit http://www.kepner-tregoe.com.

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Joseph Ferrary