Technology Services Group on acquisition trail again

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TSG has taken another key step in its ambitious growth plans with the purchase of Concentrix Ltd. This acquisition will provide significant capability in CRM software implementation, one of TSG’s target growth areas.

‘The Concentrix acquisition is a significant development in TSG’s growth strategy and another strategic step in our quest to become the UK’s number one SME IT services provider.' David Stonehouse, Chief Executive, TSG

Technology Services Group Ltd (TSG) has acquired IT software and services company Concentrix Limited. This acquisition is a key step in the growth strategy of TSG and will provide significant capability in customer relationship management (CRM) software implementation, one of the company’s target growth areas.

The acquisition is the twenty fourth for TSG since its inception in October 2003, and represents continued progress in building a UK-wide service network, providing complete IT services to small and medium sized businesses. TSG is building towards this vision by acquiring some of the highest quality IT businesses across the UK.

Concentrix currently employs 61 staff and is a leading business software, CRM and IT solutions provider based in Loughborough. At present the company provides business software and infrastructure solutions, combined with support services to customers throughout the UK such as Royal Mail, Thomas Cook and E.ON UK. With a focus on both Microsoft and Sage applications, Concentrix has a very strong reputation for the delivery of CRM products from these two leading international software authors. TSG, which already looks after thousands of Sage and Microsoft customers, has recently experienced a significant increase of CRM interest as customers look for ways to grow sales and improve service levels during these competitive trading times. The wealth of CRM product knowledge and skills which Concentrix holds has therefore made the business an excellent fit for TSG.

David Stonehouse, TSG’s Chief Executive said: ‘The Concentrix acquisition is a significant development in TSG’s growth strategy and another strategic step in our quest to become the UK’s number one SME IT services provider. It increases our customer base and will considerably add to our existing Sage and Microsoft Dynamics skills and capabilities. We are particularly impressed with Concentrix’s expertise in the CRM arena, covering both Microsoft Dynamics & Sage CRM products and are looking forward to this team leading TSG’s growth in the delivery of CRM solutions. Additionally, this acquisition should accelerate our progress with Cloud computing and SharePoint technology, both being areas which TSG and Concentrix have recently made significant investment.’

Ian Dawkins, Concentrix’s Managing Director said ‘I am very proud of the business we’ve built from a standing start in 1999. We’ve established ourselves as key application partners with both Microsoft and Sage in the UK, being awarded the ‘Sage CRM Business Partner of the Year’ in 2009, hold the accreditation of a Sage Circle of Excellence member and are a Microsoft Gold certified partner. Becoming part of TSG will allow us to continue our growth and provide our existing customers with a greater depth of services through access to the full TSG product portfolio including business software, remote support, cabling, wireless systems, telecoms and virtualisation solutions. We look forward to sharing our CRM expertise with TSG customers and continuing to provide our customers with the high levels of service they receive today’.

This latest acquisition means that TSG now employs over 500 staff and provides services to thousands of small and medium sized businesses nationwide, from Southampton in the south, to Aberdeen in the north. Following the acquisition of Concentrix, TSG intends to continue its expansion plans with further acquisitions across the UK.

The acquisition process was overseen on behalf of TSG by Newcastle-based legal firm Ward Hadaway through partner Katherine Hay-Heddle, working with corporate finance organisation UNW and partner Neville Bearpark. Concentrix Limited was advised by Spearing Waite LLP through partner Martin Smith.



About TSG: Technology Services Group

•TSG is based in Newcastle upon Tyne with 16 offices across the UK
•Created in 2003 with a focus on providing IT services and products to small and medium sized businesses, now one of the UK’s leading IT companies
•Acquired 24 businesses throughout the UK in last 8 years, from Aberdeen to Southampton and now employs approx. 500 people
•Annualised turnover of around £45m
•Provides IT support services to thousands of contracted customers throughout the UK
•Offers a remote monitoring service (System Care) powered by Kaseya software which provides customers with a professional network monitoring service
•Largest IT service provider to SME customers of any Kaseya Managed Service Software worldwide
•Remotely monitors over 26,000 pcs and servers for 4,000 customers
•Leading supplier of Microsoft Dynamics, Sage and Pegasus Business software
•Sage 200 Business Partner of the Year for three consecutive years
•Sage Customer Development Centre
•Largest Pegasus Platinum Partner in the UK
•Winner of Pegasus Partner Excellence Award 2010
•Microsoft Gold Partner and Microsoft Small Business Specialist
•HP Gold Preferred Partner
•Sophos Platinum Partner

For further information please contact
Fiona Stuart, Marketing Manager

Tel: 0191 256 1186     Mob: 07747 442 552    Email: fiona.stuart(at)tsg(dot)com
TSG Head Office, 1 Gosforth Parkway, Gosforth Business Park, Newcastle upon Tyne,
NE12 8ET


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