I’m pleased that Murray will now be using TruVizion, which gives them diagnostics and historical data that can help them increase customer satisfaction and reduce operational costs.
Alpharetta, GA (PRWEB) April 21, 2011
Murray Electric System has signed a new agreement with ZCorum, a provider of managed services and software for cable companies and other broadband service providers. Under the new agreement, ZCorum will continue to provide hosted email for Murray’s broadband subscribers, plus, they will now have access to ZCorum’s TruVizion software. In addition to providing power to the citizens of Murray, KY, Murray Electric also offers cable TV, Internet, telephone, and home security.
“The success of our customers is important to us,” said Neal Grillot, ZCorum’s Vice President of Operations. "I’m pleased that Murray will now be using TruVizion, which gives them diagnostics and historical data that can help them increase customer satisfaction and reduce operational costs.” According to Grillot, the TruVizion application is hosted in ZCorum’s data center; and, among other things, cable providers use the tool for troubleshooting individual end-user modem and EMTA issues, tracking down plant-wide problems, and identifying opportunities to proactively improve cable plant performance.
Julie Compann, ZCorum’s President and COO, noted that Murray Electric System has been a long-time customer of ZCorum. “We’ve been providing email services for Murray Electric and their subscribers for over ten years now. I’m thankful they continue to place their confidence in us, and that they’ve chosen to expand the services they get from ZCorum.”
ZCorum provides broadband Internet and communication solutions to telcos, cable companies, utilities, and municipalities, assisting in all facets of broadband implementation, integration, engineering and consulting, network monitoring and diagnostics. ZCorum also offers wholesale, private-labeled Internet services, including data and VoIP provisioning, email, Web hosting, and 24x7 support for end-users, enabling service providers to compete effectively in their local rural and suburban markets. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.ZCorum.com.