At Pink Elephant we have invested in an improved ITIL V3 classroom Foundation course that delivers much greater value to our customers.
Toronto, ON (PRWEB) April 18, 2011
Pink Elephant announced today the newly enhanced ITIL® Foundations course which now includes exercises focused on experiential learning – an industry exclusive.
Pink Elephant makes the learning real in this updated ITIL Foundation level course through the use of meaningful exercises designed to help attendees understand how to take knowledge (theory) and translate it into results, value and positive outcomes.
Each year a high percentage of IT Service Management (ITSM) projects fail because required key cultural elements of change – organizational and behavioral – were not effectively addressed. Pink Elephant is proud to introduce education on how to define cultural related problems so customers can understand the Attitude, Behavior and Culture (ABC) resistors to a successful ITSM project in their IT organization.
“At Pink Elephant we have invested in an improved ITIL V3 classroom Foundation course that delivers much greater value to our customers.” said David Ratcliffe, President, “We want all our delegates, no matter what course they attend, to come away with some practical outcomes; to add value to their organization; and to help their organization reduce risks and costs through the application of efficient processes and practices.”
“We’ve always looked hard at the ITIL Foundation course ever since it’s inception with the launch of V3. When you look at the reasons organizations fail when trying to adopt ITIL practices, the most common root cause is the ABC factor. People’s Attitude, Behaviour, and the Culture of the Organization.”
Ratcliffe continues, “The V3 Foundation course is a mandatory prerequisite if you want to proceed through the V3 Qualification Scheme. So our recommendation is that if all you want is your staff to have a certificate, know some ITIL terminology and have a stepping stone to the ITIL Expert designation, then we have a very capable self-paced online or instructor-led online course, at less of the price of the classroom version. But if you want your staff to return to work with some new knowledge and motivation to add value right away – then our improved classroom ITIL Foundation course delivers the goods.”
Pink has teamed up with GamingWorks – the developers of ‘ABC of IT’ and the ‘Apollo 13 ITSM Simulation Game’ – to highlight the primary inhibitors to the successful application of ITIL practices: Attitude, Behaviour, and Culture. By addressing these three key factors, students taking the new ITIL Foundations course are able to go back to the workplace with a personal and practical action plan.
“If you want to reduce the risk and cost of your ITIL/ITSM adoption, if you want staff that are fully bought into the concepts, if you want staff that can contribute to Continual Service Improvements, and staff that will be capable of understanding how ITIL processes can influence cost, risk and value, then we think our re-engineered ITIL Foundation course will offer you the best solution.” says Ratcliffe.
Ratcliffe concludes, “We understand the Foundation course is only the start of the ITIL journey, but Pink’s classroom ITIL Foundation course is the best start you can give your employees to ensure that your investment in them isn’t wasted. There is much more to adopting ITIL and implementing an ITSM culture, but unless you start addressing the ABC of IT then it will never get off the ground.”
About Pink Elephant:
Founded in 1980, Pink Elephant is the leader in providing IT Service Management best practice services. Operating in many locations across the globe including the USA, Canada, Mexico, Brazil, the UK, Netherlands, South Africa, Hong Kong, Malaysia & Singapore, Pink Elephant is the world’s #1 supplier of ITIL® and IT Service Management conferences, education and consulting services.
For more information, visit http://www.pinkelephant.com.
For further information, please contact:
Toll Free: 1-888-273-7465, Ext. 353
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
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