IVR Technology Group Announces iChatsm SMS Text Chat

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IVR Technology Group, a leading provider of intelligent voice response services and solutions, has introduced iChat, a feature-rich, SMS/Text chat application that can be coupled with their robust IVR hosted services platform to provide a two way consumer communication program. Now the consumer can interact either by text messaging to a live interface or by IVR for an automated interaction of their information requests.

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we do not have to dictate how information is to be relayed to a customer

SMS or Text messaging has presented an opportunity for users to interact at a level never possible in the past. Now, for example, the cell phone consumer can use their text messaging application to interact in near real time with a live agent that responds to them using text messaging. “iChat was created to provide a convenient option for cell phone users to with information at their level – meaning we do not have to dictate how information is to be relayed to a customer, the customer can now live chat with a customer service agent based on their preference. More convenient than surfing for a web chat application,” says John Crouthamel of IVR Technology Group.

iChat provides a higher level of interaction and information processing for the cell phone user - at their level. “We are very sensitive to the user experience and are constantly seeking new and improved ways of interaction. iChat is an example of our dedication to improving the user experience" states Mike Byrne of IVR Technology Group. "We've had excellent feedback and results with iChat and look forward to its continued development as technology evolves" continues Byrne.

Although in its early stage of release, iChat shows great promise and potential. IVR Technology Group will continue to pursue the SMS technology base to build on its success with iChat. The next generation will include self service options and more robust interaction between the IVR and SMS processors.

About IVR Technology Group

IVR Technology Group provides businesses a suite of phone automation services to enhance customer conversations, drive sales and lower costs. Leveraging IVR Technology Group's easy-to-use services, business users, marketers and developers can quickly create solutions ranging from simple call routing solutions to advanced interactive voice response systems. For more information, visit http://www.IVRTechGroup.com or contact John Crouthamel at 877-664-2887.

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John Crouthamel