Companies Transform Online Service Experience, Turn Web Visitors into Customers with New Netop Live Guide

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Leading Live Chat Solution for Websites Sets Industry Standard for Usability With Enhanced Interface, Insights into Customer Behavior

“Our goal with this revolutionary update to Netop Live Guide was to optimize every aspect of the user interface and to truly set a new standard for best-in-class usability for live chat.”

Today’s launch of version 5 of Netop Live Guide enables businesses to transform their online customer sales and service experience with a live chat solution that boosts sales, reduces service costs and increases customer satisfaction. With expectations for high-quality customer service on the rise and corporate budgets tightening, companies around the world are turning to live chat as a means to improve their customer service experience. Featuring dramatic enhancements, Netop Live Guide 5 allows companies to quickly and easily turn website visitors into customers, increase operator efficiency and improve overall communications.

To help companies gain deeper insight into customer behavior and more effectively manage customer contact centers, Netop dramatically increased the reporting capabilities in Netop Live Guide 5. The product’s reporting module allows companies to easily monitor the amount of time spent on each customer chat as well as measure customer satisfaction and call resolution. More than 23 new metrics in the reporting function allow companies to monitor performance and service levels. In addition, Netop Live Guide’s refined operator console is now customizable, increasing staff efficiency and creating a better working environment for operators.

“Customer contact managers using Live Guide tell us that saving just one second per chat can result in an overall time savings of 80 hours per year. This means that their operators are able to more efficiently handle increased volume, quickly and easily meeting the needs of customers,” said Netop CEO Kurt Bager. “Our goal with this revolutionary update to Netop Live Guide was to optimize every aspect of the user interface and to truly set a new standard for best-in-class usability for live chat.”

Customer contact centers will also benefit from Netop Live Guide’s completely redesigned administration module, which now features an enhanced graphical user interface that will increase their efficiency. Netop Live Guide’s new methods for setting up and managing departments and operators are completely intuitive, and the updated administration module includes online help for all aspects of the user interface.

With Netop Live Guide, companies can offer a wide range of personal communication features on their websites, including two-way text chat, two-way audio and two-way video, as well as redirects that allow them to control the web browser and guide the customer to the correct web page. The solution is quick and easy to integrate on a website and can be customized to reflect an organization’s corporate branding. Offered as a software-as-service solution hosted by Netop, this unique platform will work on any computer – no download or extra hardware is needed.

In addition, companies can use Netop Live Guide to create interactive marketing campaigns by embedding its live chat capability directly into emails, online advertisements, social media and more. With this unique communication platform from Netop, companies will increase campaign response rates and more quickly and easily convert prospects into customers.

Pricing for Netop Live Guide starts at $89 per month per user, with significant volume discounts. To learn more about Netop Live Guide or to request a free trial, visit http://www.netop.com/chat-software or click here to chat directly with Netop.

About Netop
Netop develops and sells market-leading software solutions that enable swift, secure and seamless transfer of video, screens, sounds and data between two or more computers. The company has three business areas: Administration, Education and Communication.

In Administration, Netop Remote Control is the most secure, trusted and scalable remote support solution on the market today. Used by more than half of the Fortune 100, it helps businesses reduce support costs and meet security and compliance standards. In Education, Netop is the world leader in classroom management software, helping teachers in 75 countries make teaching with technology easier and more effective. Higher efficiency and better grades are some of the results. And in Communication, Netop Live Guide is the live chat solution that helps companies provide better customer service, increase efficiency and sales, and turn website visitors into customers.

Headquartered in Denmark, Netop has subsidiaries in the United States, Great Britain, China, Romania and Switzerland. The company sells its solutions to public and private clients in more than 80 countries. Netop Solutions A/S shares are listed on the Copenhagen Stock Exchange OMX. Read more at: http://www.netop.com.

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Shaun Wiley
L. WOLFE COMMUNICATIONS
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Lisa Wolfe
L. WOLFE COMMUNICATIONS
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