Q-Suite has established itself as the leading multi-tenant call center ACD software for Asterisk
Fredericton, NB (PRWEB) April 27, 2011
Indosoft Inc., a leading provider of multi-tenant call center software for Asterisk, announced today that AZCI.net, a noted wireless ISP serving Pinal County Arizona, has successfully deployed its iHostPBX. This deployment allows AZCI.net to expand into VoIP phone services and offer its unique ‘ePhone’ VoIP phone service to its customers.
iHostPBX from Indosoft is a multi-tenant, multi-box PBX wrapper for Asterisk telephony and is an integral component of its renowned call center ACD, Q-Suite. As the leading provider of call center software for Asterisk, Indosoft developed this multi-tenant PBX wrapper to complement its call center ACD. Its feature-rich GUI and unique ability to effortlessly scale to multiple Asterisk servers gives AZCI.net the ability to offer high quality VoIP based telephony services that can grow with demand while remaining extremely affordable.
“As an established wireless ISP with coverage extending across an extremely large and rural area, we were looking to add reliable VoIP telephony services for our customers,” said Greg Friedman, owner and CTO of AZCI.net. “To deliver a superior service, we designed an architecture that allowed all voice traffic to stay within our managed network. We were well aware of the popularity of Asterisk as a VoIP telephony platform and found Indosoft offering a rich multi-tenant product with a powerful, user friendly GUI. With turnkey installation, the added value of customization and unmatched support, everything pointed to Indosoft. We found the best solution and the greatest value for our investment. The successful launch of our VoIP telephone service was completed with a great degree of ease and proves that Indosoft is clearly the best in class.”
“Q-Suite has established itself as the leading multi-tenant call center ACD software for Asterisk and provides effortless migrations to Asterisk,” said James Terhune, CTO of Indosoft. “The incorporation of PBX wrapper within the call center software leverages the advantages of established PBX features within Asterisk. Q-Suite can now fulfill multiple roles within the communications and call center industry. The multi-tenant, multi-box capability built into Q-Suite is well suited to accommodate on-going growth in organizations like AZCI.net. Q-Suite’s unmatched scalability allows organizations to simply add additional Asterisk servers as needed. From complete call center ACD functionality to a full-featured PBX with all the new bells and whistles of modern telephony, Q-Suite delivers the tools to achieve success when migrating to Asterisk and IP telephony.”
Indosoft Inc. is the developer of Q-Suite, a leading call center ACD software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and socket library for enabling CTI integration to CRM and ERP software packages. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.
AZCI.net operates a wireless ISP and VoIP service that currently covers the inhabitants of about 2,500 square miles of the extremely rural Pinal County in Arizona. AZCI.net provides service almost exclusively to residential customers living largely on land in unincorporated portions of the County.