"At Conventus, our members are the owners of the company, so their satisfaction is our highest priority."
Woodbridge, NJ (PRWEB) April 27, 2011
Conventus Inter-Insurance Exchange is proud to announce the results of its 2010 Member Survey, including an outstanding overall satisfaction rating of 95%. According to respondents, Conventus members are very positive about the direction of the Exchange and would recommend membership to fellow physicians.
"At Conventus, our members are the owners of the company, so their satisfaction is our highest priority," said Conventus President Lyn Winters. "A major factor in Conventus’ success has been the active involvement of our member physicians. Between our all-physician Board of Governors and our physician governance committees, more than 40 of our members are actively involved in guiding the direction of the Exchange. We take input from members very seriously, so our member survey is an important tool for us.”
In the 2010 survey, 95% of respondents reported they are Satisfied or Very Satisfied with their overall Conventus experience, up from last year’s 94%. Overall satisfaction has been 90% or higher every year Conventus has conducted the member survey.
When asked how likely they are to continue doing business with Conventus, 88% responded that they were ‘Very Likely,’ while another 11% said ‘Somewhat Likely.’ When asked if they would recommend Conventus to a friend or colleague, 79% responded “Very Likely” while another 18% said ‘Somewhat Likely.’
The survey also gave members numerous opportunities to submit their comments and suggestions to the management team, and members took full advantage. Comments were overwhelmingly positive, and included:
“It is reassuring to know that this is a 'physician first' company.” “I have been most pleased with every aspect of my dealings with Conventus.” “Becoming a member of Conventus was a great decision. They have always provided professional service and excellent, proactive practice support, but most of all you feel like part of a family.”
“We are very proud of the results of the survey, but we’re never satisfied,” Winters said. “We intend to use the suggestions from the survey to continue to improve the Conventus experience for our member physicians.”
Conventus Inter-Insurance Exchange is the only medical professional liability insurance company in New Jersey that is 100% owned and governed by its physician members. Formed in response to New Jersey’s medical professional liability insurance crisis, Conventus is a non-assessable reciprocal insurance exchange that is managed by experts in the property and casualty insurance industry. Its management team has extensive experience in medical professional liability insurance and in managing underwriting results for companies like Conventus.