“One customer contacted us on Facebook, wanting to know what type of convertible cars we rented in Fort Lauderdale. Not only did we answer the question,” Says Graham, “but we also set aside a specific make/model for him just from his Facebook inquiry."
Orlando, FL (PRWEB) April 27, 2011
National rental car company E-Z Rent-A-Car (http://www.e-zrentacar.com) has expanded their customer services options and enhanced their accessibility through the social networking site Facebook. As part of E-Z Rent-A-Car’s commitment to responsive, personalized customer service, the popular discount Rent-A-Car company has leveraged their social media presence on Facebook (http://www.facebook.com/ezrentacar) to facilitate customer feedback, allow for faster reservations and resolution of issues or questions, and provide fans with further savings on their discount rental car prices with coupons, promotions, and giveaways. The rental car company’s commitment to customer service through social media has been well received by new and repeat customers alike.
From discount car rentals in Orlando, FL to cheap LAX rental cars, E-Z Rent-A-Car has been known for years to travelers across the nation as the source for the most affordable rental car rates. E-Z Rent-A-Car has further expanded their commitment to providing the lowest discount Rent-A-Car rates through Facebook-exclusive discounts, sweepstakes, and coupons. In March, E-Z Rent-A-Car gave away over $600 in gas gift cards to Facebook fans. In addition, E-Z Rent-A-Car leveraged its facebook presence to make customers aware of applicable discounts and assist them in applying them to rentals. They also offered fans surprise upgrades on rental car reservations booked through their facebook platform.
In addition to discounts and gas card giveaways, E-Z Rent-A-Car announced a sweepstakes where fans can win an Orlando vacation. The grand prize winner of this sweepstakes will win hotel, full sized Orlando car rental, and $250. Other prizes include three-day Orlando car rentals and $25 AMEX gift cards.
E-Z Rent-A-Car’s Facebook Fans have also been met with increased convenience and ease in the car rental process. E-Z recently implemented the ability to launch a search for a car rental reservation directly from a facebook application. Whether a Facebook Fan is travelling to Colorado, renting a car in Tampa, or planning a trip to Anchorage, they can check availability and pricing without ever leaving their Facebook account.
E-Z Rent-A-Car has also made customer service more accessible to its valued customers through Facebook. Fans can speak directly to, and receive prompt response from, E-Z’s dedicated staff. Customers can ask direct questions and expect prompt answers, and in turn by publishing these interactions and answers publicly, E-Z Rent-A-Car is able to reach other customers who may have the same issue or question. More than the discounts and giveaways, says Charles Graham of E-Z Rent-A-Car, the ability to promptly respond to customer inquiries has been one of the biggest benefits of their Facebook presence.
“One customer contacted us on Facebook, wanting to know what type of convertible cars we rented in Fort Lauderdale. Not only did we answer the question,” Says Graham, “but we also set aside a specific make/model for him just from his Facebook inquiry. He was a Ford Mustang fan, he has like 5 at home, so he really wanted that car. He was very pleased.”
Fans of E-Z Rent-A-Car have also found a lot of value in their ability to interact with each other and share travel tips, experiences, and reviews of their experience with E-Z Rent-A-Car.
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