”We are pleased to welcome ResponseTek to CXPA, and look forward to closely working together with them to help create a vibrant future for customer experience management.”
Vancouver, BC (PRWEB) April 28, 2011
ResponseTek, a market leader in customer experience management (CEM) software solutions, is pleased to announce their involvement with the Customer Experience Professionals Association (CXPA), a new global industry trade group whose members are responsible for creating and maintaining an overall positive customer experience. ResponseTek is participating as both a Founding Corporate Member of the association, as well as a Silver Sponsor.
The CXPA was founded by two well-known customer experience experts, Bruce Temkin and Jeanne Bliss. They created the organization in response to a growing need for a centralized and interactive community for professionals working in or interested in the customer experience field.
“We greatly appreciate the commitment that ResponseTek is making to the Customer Experience Professionals Association as demonstrated by its Founding Corporate Member and Silver Sponsor status,” said Temkin. ”We are pleased to welcome ResponseTek to CXPA, and look forward to closely working together with them to help create a vibrant future for customer experience management.”
A former Forrester Research analyst for 12 years, Temkin is the managing partner of the Temkin Group, and is widely viewed as one of the leading experts in how large organizations can build differentiation with customer experience.
Bliss spent 25 years as the chief customer officer inside five large U.S. market leaders. Now, as president of CustomerBliss, she coaches executives and their teams on how to drive cultural and operational customer experience transformation. She is also the author of two best-selling books on the subject.
“We are excited to be one of the Founding Corporate Members of this great organization,” says Syed Hasan, CEO at ResponseTek, “Bruce and Jeanne have such a solid background working with many companies that are well recognized for the extraordinary customer experiences they provide. Having worked with both of them in the past, we are positive that the CXPA will set the precedence for industry best practices.”
For more information on ResponseTek, call 1-866-484-2900 (toll-free in North America), or +1 (604) 484-2900 (toll worldwide).
ResponseTek is the global leader in on-demand Customer Experience Management (CEM) solutions, transforming the voice of the customer into actionable business intelligence. ResponseTek provides its groundbreaking CEM solutions to Global 1000 corporations, including leading firms in the telecom, banking, insurance, retail, and online industries. ResponseTek is headquartered in Vancouver, Canada, with offices in Toronto, Canada and London, UK. Visit our website at http://www.responsetek.com.
The Customer Experience Professionals Association is a global, non-profit 501(c)(6) organization dedicated to the advancement of customer experience management best practices. CXPA’s members include individuals who develop, manage, optimize and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts and other stakeholders in the industry. CXPA Gold Sponsors include Adobe, Confirmit, Medallia, RightNow Technologies, SapientNitro and Tealeaf Technology, and Clarabridge, Inc. and ResponseTek are Silver Sponsors. For more information or to join CXPA, visit http://www.CXPA.org.
Customer Experience Professionals Association, CXPA and the CXPA logo are trademarks of the Customer Experience Professionals Association.
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