Two Trainers Hired for TransTech Merchant Group

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To strengthen and augment their growing professional development programs, TransTech Merchant Group has added two trainers.

We are working to have a wide array of on-going training opportunities.

TransTech Merchant Group (TransTech) welcomes two new trainers to the Learning and Development Department. In the past year, TransTech has increased their emphasis on hiring and training new sales consultants and sales managers, as well as providing ongoing training and professional development for the team members.

TransTech is a sales entity of Certified Payment Processing (CPP), a leader in the payment processing industry for more than 16 years with a management team that has more than 60 years of industry sales experience. CPP is a full-service provider of electronic payment equipment for processing purchases made by debit and credit cards, as well as checks and online purchases, in addition to a range of other specialized merchant services. CPP serves more than 40,000 active merchants, with $3 billion in transactions and has nearly 400 dedicated sales consultants in the field throughout the country, supported by 300+ office employees at two facilities.

Dana Harper, who will be training Sales Managers, comes to TransTech with more than 12 years of progressive public speaking, training and mentor experience. He has spoken professionally and conducted instructor-led sessions to tens of thousands of individuals on such topics as effective communications, leadership, sales, and time management. Harper has also consulted businesses in the areas of productivity, changing employee behaviors, and building employee morale. He has a degree in Psychology from the University of Phoenix.

“We’re committed to providing our sales team with the information and tools they need to prosper and become successful,” says Tony Norrie, Vice President and General Manager. “We want to start them off right with the best introductory training. Then, we are working to have a wide array of on-going training opportunities to keep them informed and educated.”

Michelle J. Howard also joins the TransTech team as Marketing Center Trainer. She has a strong background in marketing, sales and business development. Her experience includes training sales and marketing leaders, as well as overseeing monthly meeting with sales teams designed to motivate sales teams and increase sales. In her new role, she will be conducting training for new Appointment Planners in the TransTech call center. The training covers the company’s telephone protocol and how to use the predictive dialer to set quality appointments for the TransTech field sales team. Howard has a Bachelor of Science degree from Louisiana Tech University, where she majored in Computer Information Systems, and also studied Business Technology.

Last month, TransTech moved into a new 80,000 square foot building, which includes an extensive video production facilities which will be used to increase the number of online and digital training videos as well as expanded space for ongoing training. There are two 25-person training rooms, a 30-person training room and a 50-person training room, with full audio-visuals enhancements. The long-term goal is to conduct onsite seminars and workshops, as well as produce quality online webinars and digital training materials on essential topics such as sales techniques, management skills, industry security and standards, and in-depth, continuing education on the many products and services offered by TransTech.

The addition of the two new team members brings to eight the total number of trainers in the department, which includes five who handle online training and three in-house trainers.

About TransTech Merchant Group
TransTech Merchant Group is one of the direct sales entities for Certified Payment Processing (CPP), a full-service provider of electronic payment equipment for processing purchases made by debit and credit cards, as well as checks and online purchases, in addition to a range of other specialized merchant services, including gift cards. For nearly 20 years, CPP has helped businesses increase revenue while controlling costs.

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Bill Prickett, APR