Umpqua Bank Makes the 2011 Companies That Care Honor

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Nationally Recognized List Honoring Companies with Values-Driven Practices

Companies That Care 2011 Honor Roll

“Building a vibrant culture that empowers associates and celebrates excellence is a constant focus for us," explains Barbara Baker, Umpqua’s executive vice president of cultural enhancement.

Umpqua Bank, a commercial banking operation based in Roseburg, Oregon, has made the 2011 Honor Roll for the Center for Companies That Care.

The Honor Roll, a national list recognizing employers for outstanding workplace practices and active community involvement, includes privately-held and publicly-traded organizations, as well as not-for-profit employers.

“Umpqua Bank’s focus on extraordinary customer service begins internally, with the culture we’ve created and continue to build for our associates and we’re very pleased to see our culture recognized nationally,” explains Barbara Baker, Umpqua’s executive vice president of cultural enhancement. “Building a vibrant culture that empowers associates and celebrates excellence is a constant focus for us, one our Cultural Enhancement team is focused on every day by balancing day-to-day duties with the overall mission and culture of the bank.”

Companies that care respect employees and are committed to community service. They demonstrate 10 Characteristics that go to appreciating people, work/life balance, and giving back. This uniqueness defines the standard for all organizations that strive to be recognized as best places to work and being socially responsible.

“Employee empowerment to help customers stands out in Umpqua Bank’s daily operations and is a cornerstone of its organizational culture,” says Marci Koblenz, founder and president, Center for Companies That Care. “Transforming a bank into a wedding chapel, helping an elderly customer celebrate a milestone birthday, and assisting a customer stranded on vacation are just three examples.”

Umpqua Bank cultivates the full potential of its associates, enabling them to excel at what they do. Opportunities for growth exist through mentoring and training. The bank’s internal university, WGBU (World’s Greatest Bank University), offers a variety of options, including brown bag webinars, certification programs, e-learning courses, Ritz-Carlton customer service, and leadership development programs. The curriculum is reviewed and amended as needed to develop the skills associates need for current and future success. Additionally, associates are encouraged to come up with new ways to delight customers, to make customer interactions memorable for all the right reasons.

Honor Roll recipients will be officially honored at a 360° engagement conference in Portland in May, where Joseph Grenny, the author of “Crucial Conversations,” is keynoting. Many Honor Roll organizations will be sharing their best practices during the conference. It is open to the public.

Center for Companies That Care is a national, 501(c)3 not-for-profit organization dedicated to engaging employers in improving the lives of employees, families and communities.
If you’re interested in applying for the 2012 Honor Roll, or would like to see the full 2011 Honor Roll, please visit http://www.companies-that-care.org or call 312.661.1010.

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Marci Koblenz
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