View the Newly Released ISO/IEC 20000-1:2011 Standard

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Previously Certified Enterprises can Now Transition Easily from ISO/IEC 20000-1:2005 to the New Requirements of ISO/IEC 20000-1:2011

Consult2Comply, a premier regulatory compliance infrastructure management service provider, announced today that the new ISO/IEC 20000-1:2011 service management system (SMS) standard is now available for mapping in their automated compliance solution, Compliance Mapper™.

Mr. Crutchley, CEO of Consult2Comply, says “If a company has already been certified to the old version of the standard, their Service Management System is still valid. Transitioning to the requirements of the new standard will be required but that process doesn’t have to be overwhelming, expensive or time consuming. We’ve just included this new regulation in our mapping tool so now you can have a look at what is effected and how those changes will relate to the rest of your compliance profile. Because of the flexibility of our tools, we’ve linked the old standard with the new regulation so that you can see what needs to be addressed and start to prepare for the modifications that will be necessary.”

A few of the changes in this updated regulation include several clauses that have been collapsed and aligned with ISO 9001 and ISO 27001 as well as additional definitions in the glossary. Overall, there is more clarification in most sections and instead of referring to this mandate an “'IT' Service Management System” it is now simply a Service Management System that has been expanded to a more ITIL based service design and transition process. Incident management, supplier management, as well as deployment management clauses are also included in the changes.

A complimentary, high-level change overview of this new standard – which includes new mappings and a mind-map diagram – is available via email at info(at)consult2comply(dot)com.

For more information on how Consult2comply can help your company evaluate the impact of the new ISO/IEC 20000-1:2011 standard on your existing compliance framework visit http://www.consult2comply.com.

Consult2Comply is a premiere GRC firm that provides compliance infrastructure management services, and compliance software and mapping solutions that support international regulatory standards and best practices for commercial and government enterprises. C2C's web-based, automated compliance platform is designed for improved business performance and audit readiness across the entire organization. Consult2Comply's blended approach of Managed Compliance Services™ – software plus services as a compliance solution – and Compliance Infrastructure Management™ helps organizations align existing compliance infrastructure with the ever changing regulatory environment. Over 25 years in auditing and consulting in information security and asset management inspired the creation of C2C’s compliance, risk and audit management tools as well as their practical, business-focused approach.

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Pamela Zacha
Consult2Comply
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