Rockville, MD (PRWEB) May 04, 2011
3CLogic, a provider of cloud based contact center service, announced today that National Medical Management, a Pompano Beach, FL company that provides marketing services to the pharmaceuticals industry, has launched a second call center location in Panama. National Medical Management generates online leads, increasing business performance and productivity rates for pharmacies nationally.
National Medical Management is experiencing increased sales from deploying a contact center with 3Clogic’s Virtual Contact Center software in a second location. Deploying a second call center location in Panama opens new doors and business opportunities that will increase sales as well as bring in new prospective leads. With 3Clogic’s built in software dashboard, National Medical Management can manage IT resources and workforce in Panama from their Florida location. National Medical Management is leveraging features such as remote agent capabilities, call monitoring, and ‘barge-in” options for supervisors provided by 3Clogic’s contact center platform. National Medical Management benefits from 3Clogic’s on demand call center with real-time reporting and monitoring capabilities by efficiently monitoring the performance of their agents. With real time monitoring tools, managers at National Medical Management can listen in on their agents’ calls with prospects and evaluate their performance. This allows them to overcome any challenges that their agents may be facing, and offer new coaching view points to close sales more effectively. Using 3CLogic’s contact center software allows National Medical Management to virtually manage their resources at both their call centers, and leverage those resources for either location as and when required. By providing software deployed on AWS (Amazon Web Services), 3Clogic offers companies complete customization, flexibility, and scalability delivered from the cloud.
“By deploying a second contact center in the cloud, our company has been able to use inexpensive workforce talent in Panama while being able to leverage existing supervisors based in Florida,” said Edward Connell, president of National Medical Management. “3CLogic’s contact center solutions allow us to efficiently administer our call centers from either the Florida or Panama location. We can honestly say that with 3Clogic’s Contact Center Software, we are experiencing increased business profits by reducing the cost of in-office installations and increasing agent productivity”.
Raj Sharma, president and CEO of 3Clogic said, “Companies like National Medical Management are changing the contact center industry landscape by using cloud based contact center services from 3CLogic. This approach lets National Medical Management focus on their core competency without having to worry about technology challenges that come up when using complex contact center technologies. Additionally, cloud economics are just too compelling to be ignored for both large and small contact centers”.
3CLogic’s Inbound Call Center and Predictive Dialer features, combined with their cloud technologies helps companies of all sizes and across all industries increase service quality while reducing operating costs. 3CLogic connects businesses with their customers with high quality multi-channel services such as voice, e-mail and Texting all at a reasonable price.
About National Medical Management
National medical management is a marketing company that markets to diabetic patients on behalf of pharmacies nationwide. National Medical Management contacts patients that have requested information via the internet regarding the newest diabetic talking meter, thereby creating new qualified leads for the pharmacy.
3CLogic, headquartered in Rockville, Maryland, is a leading provider of social media applications for interactive e-commerce transactions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution.
For more information, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.