New York, NY (PRWEB) May 04, 2011
Computer Generated Solutions, Inc. (CGS), a global leader in IT solutions, software and services, is pleased to announce the appointment of Jos Overdijk as an EMEA Manager for Business Development to its Contact Center Solutions Services. Overdijk, who has more than 25 years experience in the technology and outsourcing industry, is an integral part of CGS’ expansion plan in Europe, and will be spearheading business development by driving new opportunities, as well as additional services for CGS’ existing client base in the region.
CGS CEO Phil Friedman stated, “We are very pleased to have Jos working with our team to support our aggressive growth goals in Europe. His strong background in devising strategic initiatives for business development and client relations will increase our already robust position in the Contact Center Services industry.”
“I am delighted to welcome Jos to the team,” commented Warren Lewis, CGS Senior Vice President of Sales. “I believe that with Jos’ proven knowledge and talent in the sector, we can build on our past success and create an even stronger future for our clients and CGS.”
Jos Overdijk has an extensive background in business development in the technology and outsourcing sector, having achieved results beyond expectations at prominent companies across Europe. As the Business Development Director EMEA for Stream International, Overdijk was successful in the coordination and management of numerous accounts, and prior to his position at Stream, he played a substantial role in business growth at Apple Computer for more than 10 years.
“I am very excited to be working with such a thriving and innovative company,” Overdijk commented. “By bringing my longtime experience in business development to CGS, and working alongside its talented European team, CGS’ Contact Center Services is certain to achieve even more successes.”
About CGS Contact Center
Computer Generated Solutions offers a comprehensive range of contact center services that go "Beyond the KPIs" to deliver custom-tailored solutions and highly personalized service that offers a fresh alternative to the one-size-fits all programs often found in the industry.
CGS Contact Center Solutions has helped some of the world's most recognized brands reduce costs and increase customer satisfaction by providing multi-channel, inbound and outbound services including: Customer Acquisition, Customer Care, Customer Retention & Recovery, Consumer Help Desk, Enterprise IT Support, BPO, and Channel Development.
For more than twenty-seven years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology. Headquartered in New York City, CGS is projected to have 4500 employees by end of year 2011 for its 20 offices in North America, Asia, and Europe, including Romania, where CGS has offices in Bucharest, Brasov, and Sibiu. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology and business services, and business process outsourcing solutions, including customer care, technical support and corporate learning & training. For more information please visit http://www.cgsinc.com.