Integrated BigHand 4 and Speech Recognition Improves Productivity at Crane & Staples

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Hertfordshire law firm Crane & Staples replaces out-dated tape dictation equipment with BigHand 4 digital dictation workflow software and integrated Dragon Speech Recognition to increase productivity

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Prior to implementing BigHand we looked at three providers and felt that BigHand 4 offered the most advanced technology, particularly with its sophisticated speech recognition integration and legal specific productivity features.

BigHand, the leading voice productivity vendor in the global legal and professional services sector has today announced that law firm Crane & Staples has replaced outdated tape equipment with leading digital dictation workflow technology BigHand 4 and server-based Dragon NaturallySpeaking speech recognition software to improve productivity. Following a review of working practices, the firm now encourages all fee earners to send internal documentation to speech recognition for automated transcription freeing secretarial staff to focus their skills on client facing work and improving document turnaround times.

Alistair Williams, Office Manager at Crane & Staples comments:

‘’The ROI associated with digital dictation software is well documented but it is the productivity benefits of digital dictation integrated with server-based speech recognition software that prompted our upgrade from tape equipment. Prior to implementing BigHand we looked at three providers and felt that BigHand 4 offered the most advanced technology, particularly with its sophisticated speech recognition integration and legal specific productivity features. BigHand was also recommended to us for their excellence in service and support.

BigHand Advanced Workflow enables our fee earners to record and instantly send dictations to their assistant or support team, and the transcription process is further enhanced by our use of Dragon speech recognition software. The transition from tape equipment has enabled us to redefine our working practices to maximise productivity and fee earners are now encouraged to send internal documentation to speech recognition for automated transcription so we can make the most of our secretarial knowledge and skills for client facing work. Next month we will also begin deployment of BigHand’s apps for BlackBerry® and iPhone® to enable efficient mobile working including review of automatically recognised text by fee earners on the move.’’

Market leading BigHand digital dictation technology combined with Nuance’s Dragon NaturallySpeaking speech recognition software is proven to deliver tangible productivity benefits for legal and professional services firms globally. Nuance’s speech recognition software is trusted by professionals, leading manufacturers and mobile operators worldwide making it amongst the most pervasive technologies on the market today.

About BigHand
The BigHand Group supports over 130,000 professionals globally, across 1,300 organisations, and is based out of London, Chicago, Sydney and Toronto. BigHand is a Microsoft Gold Partner and Elite BlackBerry ISV Partner, and was voted ‘Dictation System of the Year’ at the 7th Annual Law Technology News (LTN) Awards 2009. BigHand was also nominated at the British Legal Awards 2009 as ‘Technology Provider of the Year’. Additionally, BigHand won 'Mobile Product of the Year' at the CNet Business Technology Awards 2008. Further info is available at http://www.bighand.com

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Jo Greenway
BigHand
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