(PRWEB) May 06, 2011
Vocalcom, a world leader in providing Call Center Technology, has become the most exciting dialing product in the USA and Canada. Forever known as a most highly rated product, with over 650,000 agents using its Dialer Features around the world, it has seen unprecedented growth of new customers in just the first quarter this year. George Seroukas, Founder of Vocalcom North America said, “Our growth can be directly related to the commitment we have shown our customers throughout the world. We have been in North America for over 10 years but have selectively and carefully distributed the product. Now we are offering the Dialer and Media Center to the entire Call Center market. We are here to stay and everyone deserves to use our Dialer and Media Suite.”
Mr. Seroukas insists that most Contact Centers do not use the full capabilities of technology, “Often Telemarketing companies believe that Predictive Dialing is simply a way to make more calls and contacts. While this is a key goal there is so much more.” Vocalcom consults with their clients to assure they understand all facets of their business. They offer suggestions to improve efficiencies and implement new tactics that will reduce costs and increase revenue.
Vocalcom has integrated email, fax, document distribution, and chat into its dialing features. “Every activity can be worked into the call flow on both inbound and outbound calls.”
Mr. Seroukas ended the announcement by underlining, “Many technology providers offer various pieces of our feature sets. Vocalcom not only offers a Suite of Media Features but also spends the time to understand the Telemarketing, Contact Center, Collection Agency, and other businesses that use the product. Great features can’t help if we don’t show you how to use them with best practices.”
Steve Bederman, new CEO of Vocalcom North America suggests that the absolute reason he joined the corporation is because of the terrific products, “There is only one company, in my opinion, which meets my standard in terms of leading the industry for intuitive and ‘best’ software for Call Centers and that is Vocalcom. Its Media Suite is only one of many specific applications that allow Contact Centers, Telemarketing, Collection Agencies and more the ability to increase their revenues.” Mr. Bederman is well known as a long time industry leader so his perspective must be taken seriously.
Contact Centers that use call center software and are actively looking to enhance their technology should certainly consider Vocalcom's incomparable services.