With prices and product selection no longer a key differentiator, customer service has become the best way for online retailers to stand out in the marketplace
New York, NY (PRWEB) May 09, 2011
GNC, Gilt Groupe, Crutchfield, NET-A-PORTER, BabyAge, and 1-800 CONTACTS are among a new list of online retailers that have been awarded – and are now proudly displaying – the STELLAService seal, the Internet’s most trusted emblem of outstanding customer service.
The companies join the ranks of Zappos.com, Diapers.com, 1-800-Flowers.com and other leaders that have been ranked by STELLAService, the first independent company evaluating the customer service quality and performance of e-retailers.
“As an Internet retailer in a relatively new customer category, we have worked hard at creating an outstanding shopping experience for our members,” said Will Freund, Senior Director of Customer Service at Gilt Groupe. “By displaying the STELLAService seal, it is a clear signal that our team is delivering excellent customer service and we’re proud of that.”
Dedicated to helping online shoppers make more informed buying decisions, STELLAService rates thousands of retailers each year across a broad array of criteria including usability and online tools, shipping and returns, and customer support. Named for the Italian word “star”, STELLAService awards seals in two categories – Elite and Excellent.
“With prices and product selection no longer a key differentiator, customer service has become the best way for online retailers to stand out in the marketplace,” said Jordy Leiser, CEO and co-founder of STELLAService.com. “By displaying the STELLAService seal, retailers send a powerful message that they have been vetted by a trusted third party and that they are committed to delivering an outstanding online shopping experience.”
Stores that have recently begun displaying the STELLAService seal include:
“We hold ourselves to a very high standard when it comes to providing our customers with great service,” said Natasha Chu, Director of E-Commerce at Karmaloop. “With its expert-driven methodology, we’re thrilled that STELLAService validated that fact.”
STELLAService also recently launched a new program that enables any online store to leverage the support of its shoppers to help it get evaluated by STELLAService. By displaying a STELLAService “Nominate Us” badge, customers can vote for the site to be rated. Once a store receives 100 nominations from the online shopping community, it officially enters the queue to be rated by STELLAService. Any store can request a “Nominate Us” badge by visiting http://business.stellaservice.com.
Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. Using its proprietary, rigorous evaluation system, STELLAService rates thousands of retailers each year across a broad array of criteria, including usability and online tools, shipping and returns and customer support. To maintain its independence and objectivity, STELLAService pays for all products it purchases and relies on its staff of trained, full-time customer experience analysts to test the companies it evaluates. The company has been profiled in Advertising Age (“STELLAService strives to give e-tailers credibility”) and its data has been featured in outlets from The Business Insider to The Chicago Tribune. Based in New York City, the company also publishes reports and other research to help companies worldwide improve their service operations. For more information, visit http://www.STELLAService.com. Follow us on Twitter at @STELLAService.
# # #