Guests Recognize The Ritz-Carlton, Laguna Niguel as the #1 Ritz-Carlton Club Experience in the World

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For the third consecutive year, The Club at ocean front Ritz-Carlton, Laguna Niguel has been recognized as the “Best Club Experience Globally” within The Ritz-Carlton Hotel Company, LLC.

For the third consecutive year, The Club at ocean front Ritz-Carlton, Laguna Niguel has been recognized as the “Best Club Experience Globally” within The Ritz-Carlton Hotel Company, LLC.

A comment from a recent guest says it all. “My wife and I stay at on The Club Level every two to three months. We live locally, but take advantage of the amazing property and hospitality to ‘escape’ on a mini vacation. Every time we stay, Mary, Penni and Kathryn are so amazingly gracious. They are the reason we continue to return each time. We are not treated like ‘guests,’ but rather like friends and family. They make the experience so enjoyable, relaxing, and comfortable! The little ‘touches’ they provide are so special They have amazing memories; they remember little details about us that shows they really care. Great job! We can’t wait for our next stay.”

“We are extremely proud of the ladies and gentlemen on The Ritz-Carlton Club for their exemplary customer satisfaction and service excellence which has earned them this outstanding recognition for the third consecutive year,” said General Manager Bruce Brainerd. “It is a true testament to their commitment to creating life-long Ritz-Carlton guests,” he added.

Following a stay at the ocean front resort, Gallup surveys guests about their stay. Ritz-Carlton guests from around the globe are asked to rank their overall satisfaction, as well as their Club experience, on a scale of 1 to 5. The number one Club ranking was a result of the 2010 survey results.

Featuring many special services and privileges, The Ritz-Carlton Club experience offers the comfort, convenience and privacy of a hotel within a hotel. Located on the fourth floor of the resort, Club is not just about luxurious surroundings. The services, including five complimentary food and beverage presentations daily, also provide added value. The focal point of Club is a spacious lounge area, furnished to resemble a comfortable living area and well stocked with books and a variety of magazines and newspapers. A dedicated concierge is available to meet any needs from hard to get restaurant reservations to assistance with changing airline flights. Only guests registered on Club level can access the floor through use of a special elevator key, ensuring a sense of personal security.

The Ritz-Carlton Club Team
Penni Garcia began her career at the resort August 4, 1984, just before it opened on August 27. She started as a hotel operator, assisting the opening team with incoming calls. In 1985, she was promoted to The Club and has been the supervisor since 1986. Over the years, she has served as a Quality Leader, mentoring her team to provide the ultimate guest experience and providing her team the opportunity to continuously improve the level of service to the guests.

Mary Wiesen started her hospitality career with the resort July 1997 after working many years as a dental assistant. Guest continuously write letters commending Mary for her amazing service. She gives her heart and soul to her job everyday, consistently providing a quality experience for the guests. Mary truly makes guests feel like they are in their own home.

Kathryn Fleming joined the resort in June 2009 as a Concierge after spending many years as a pharmaceutical sales representative. In September 2010, she was promoted to Club Concierge. Kathryn enjoys being on Club and providing guests with more one-on-one, personalized concierge services.

The Ritz-Carlton, Laguna Niguel premiered as the first luxury resort along coastal Orange County in August 1984. Twenty-six years later, the resort is a re-imagined surfside retreat that awakens guests’ senses with its unique ocean-front setting and remarkable service heritage. The resort is the premiere destination for travelers who desire a playful approach to Southern California luxury.

The resort has been the recipient of many awards over the years, but is proud to boast earning AAA Five Diamond status for the 25th year, the longest in California. The resort offers many extraordinary luxury experiences including Raya, 180blũ, The Market Place, Eno, Bar Raya, The Spa and Jean-Michel Cousteau’s Ambassadors of the Environment. For more information or reservations call 800-241-3333, the hotel directly at 949-240-2000, a travel professional or visit the web site at


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Deanne French
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