generationE Technologies Wins Prestigious IBM Tivoli Award for Integrated Service Management Excellence

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IBM Business Partner recognized for leveraging Tivoli technology to deliver business value and quality services to mutual customers

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“IBM Tivoli is committed to empowering its growing midmarket customer base with innovative programs and solutions, along with skilled business partners such as generationE.

generationE Technologies, a global IT solution provider and leading expert in IT service management and automation, today announced that it has been named the 2011 winner in the Integrated Service Management category for the 4th annual IBM Tivoli Awards.

The IBM Tivoli Awards recognize IBM Tivoli Business Partners that have demonstrated excellence in delivering impressive business value to IBM clients based on their solutions with Tivoli software.

“IBM Tivoli is committed to empowering its growing midmarket customer base with innovative programs and solutions, along with skilled business partners such as generationE that can not only deliver effective implementation, but also successful return on investment,” says Mike Madsen, Vice President, Tivoli North America for IBM. “We congratulate the generationE team on the award, which demonstrates their dedication to ensuring the best possible outcomes for our mutual customers around the world.”

generationE specializes in implementation and integration services for IBM Tivoli automation solutions. In addition, the company’s Resolve Run Book Automation (RBA) platform, used by organizations worldwide, is deployed in conjunction with Tivoli solutions to automate up to 90 percent of manual IT tasks. Built from the ground up to provide broad-based, enterprise-class scalability and a vendor-neutral approach to automation, Resolve makes use of Wikis to centralize operational knowledge for easy sharing across the enterprise.

Organizations leverage generationE’s expertise, along with the Resolve and Tivoli automation platforms, to maintain 24/7 network uptime and prevent loss of service to customers; enhance internal collaboration and workflow; launch new services faster to market; and attain time savings of thousands of hours each year to positively impact customer service.

“We are honored to receive such a distinguished award from IBM,” said Casey Kindiger, CEO of generationE Technologies. “It signifies our commitment to Tivoli software, our implementation and integration expertise, and our ability to address real business issues with technology. We look forward to continuing to evolve our close working relationship with IBM to deliver high-value solutions that drive innovation and success for our joint customers.”

About generationE Technologies
generationE Technologies is a global information technology (IT) solution provider dedicated to helping companies evolve and thrive through increased operational efficiency and improved customer retention. Recognized worldwide for its comprehensive platform-as-a-service (PaaS) offerings for IT service management, and for expertise in IBM Tivoli integration, the company further drives enterprise innovation through its Web 2.0-based Resolve Run Book Automation software, which automates up to 90 percent of manual IT tasks. For more information please visit: http://www.generationetech.com.

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Paula Johns
Paula Johns Communications
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