Boca Raton, FL (PRWEB) May 17, 2011
PartnerCommunity, Inc., (PCI), a leading provider of customer electronic bonding (eBonding) solutions to service providers announced today that it has won the Verizon 2010 Supplier Recognition Award for Outstanding Performance in the Information Technology Products and Services – Small Company Category.
PartnerCommunity’s solutions enable service providers to integrate and automate their operation processes with those of their customers. PartnerCommunity’s integration solutions allows service providers’ customers to send trouble tickets, orders, service requests and change requests to the service providers electronically without human intervention. Such integrations are called eBonding. Using its proprietary eBonding appliance (EBA), PartnerCommunity makes such integrations predictable, repeatable and scalable. As results, service providers like Verizon lower their integration and maintenance costs, and increase customer satisfaction. Since 2005, PartnerCommunity has helped Verizon on many eBonding projects with great success.
“Customers that eBond with Verizon are the beneficiaries of our relationship with PartnerCommunity,” said Mark Chodoronek, Executive Director of e Commerce and Digital Customer Enablement at Verizon. “By enabling our systems to talk directly to our customers' systems, we can speed our customer response times, helping to solve problems automatically and often times before staff at either company are aware that a problem has occurred.”
“It is a great honor to be recognized by Verizon,” said John Yin, chief executive officer of PartnerCommunity. “We have been very impressed by Verizon’s vision and commitment to enhance its customers’ experience. We will continue to respond to Verizon’s needs quickly and act urgently with innovative solutions that help our customers drive revenue and reduce costs.”
PartnerCommunity, Inc. (PCI) has been a pioneer and leader in providing customer eBonding solution to telecom carriers and their enterprise customers since 2002. It has helped many Fortune 500 companies, federal and state agencies to integrate with their telecom service providers. For more information, please visit http://www.partnercommunity.com.
PartnerCommunity® and EBA are trademarks of PartnerCommunity, Inc. Verizon® is a trademark of Verizon and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.