KCR Consumer Fraud Attorneys Investigate Potential Gift Receipt Scam at Walmart, Kohl's and Toys R Us

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As reports of deceptive merchandise return practices at major retail stores surface, CBS Channel 13 investigative reporter Kurtis Ming interviews KCR's Stuart Talley and Bill Kershaw regarding Walmart's gift receipt policy.

Kershaw, Cutter & Ratinoff Investigates Gift Receipt Scam at Walmart

Kershaw, Cutter & Ratinoff: Consumer Protection Attorneys

We intend to investigate the situation, shed light on the alleged deception, and fight for the consumer's right to receive full value for the products they purchase.

CBS Channel 13's Kurtis Ming interviewed Consumer Protection Lawyers Bill Kershaw and Stuart Talley this week regarding their investigation of Walmart's gift receipt policy. According to their popular news show "Call Kurtis," consumers who purchase merchandise from Walmart as a gift should be wary of giving a gift receipt to the recipient. Consumers have called their station to complain that the stores are not honoring the purchase price of the merchandise when the person who received the gift uses their gift receipt to return it.

As covered in the channel 13 story, if the item purchased is on sale when the recipient returns it, they will only be given credit for the sale price - not the original price paid, which most consumers presume is noted on their gift receipt. According to Walmart, however, the gift receipt only guarantees that the merchandise was purchased at their store; it doesn't effectively secure the price paid for the item.

"If this is true, it really is a 'perfect' ripoff," says consumer advocate and partner at Kershaw, Cutter & Ratinoff, Stuart Talley. "The person who gives the gift typically wouldn't tell the recipient how much they paid for the gift. And the person receiving the gift probably wouldn't tell the giver when or if they returned the gift. So the stores could give back a lesser amount, pocket the change and neither the giver nor the receiver would know the difference."

According to the report on "Call Kurtis," this practice has been occurring at Walmart stores across the nation, and possibly other major retail stores, as well.

The personal injury and class action law firm is investigating the reports to assess whether or not this is a consistent problem that may constitute consumer fraud. They are encouraging consumers to contact them if they have returned merchandise using a gift receipt to report their experience.

Says Talley, "We intend to investigate the situation, shed light on the alleged deception, and fight for the consumer's right to receive full value for the products they purchase."

The "Call Kurtis" segment airs Thursday 5/12 and Friday 5/13 on CBS channel 13 at 10pm. To watch Thursday's segment, click here.

Kershaw, Cutter & Ratinoff have demonstrated their dedication to protecting the legal rights of consumers, as well as their ability to devote substantial resources through lawsuits involving large corporations. Their lawyers have represented thousands of victims of defective consumer products, medical devices and dangerous drugs in cases throughout the United States, generating hundreds of millions of dollars in recoveries for their clients and the classes they have represented.


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Taryn Smith
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